To store a profile, To upload a profile | Polycom Audio and Video

Administrator’s Guide for the V500 System

Managing System Profiles with the V500 Web Interface

The customization options for V500 systems have been extended with the ability to store your system settings as separate profiles. Profiles can be stored on your PC as a .csv file using the V500 web interface. There is no limit to the number of profiles you can save.

This is particularly useful if you are managing systems that support multiple applications. Changing the interface and behaviors of the V500 system can be done quickly and easily.

The following settings are included in a profile:

•Home Screen settings

•User access levels

•Icon selections

•Option keys

•System behaviors

Polycom recommends using profiles as a way to back up system settings. Attempting to edit a stored profile or upload it to a different system can result in unexpected problems.

To store a profile:

1.In the V500 web interface, go to System Setup > Utilities > Profile Center.

2.Click V500 -> PC to download the .csv file from the V500 system.

3.Save the file to a location on your PC.

To upload a profile:

1.In the V500 web interface, go to System Setup > Utilities > Profile Center.

2.Click Browse and browse to the location of the .csv file on your PC.

3.Click PC -> V500 to upload the .csv file to your system.

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Contents

Administrator’s Guide Trademark Information About this Guide Administrator’s Guide for the V500 System Contents Designing the User Experience Safety and Legal Notices Index Administrator’s Guide for the V500 System Viii Introducing the V500 System What’s in this Chapter? Key Features Industry-Leading Audio and Video QualityRich Conference Experience Enhanced User Experience Easy Installation Security and Network Management Standard System Components Name Component Description Optional System Components Administrator’s Guide for the V500 System Setting Up Your System Hardware Connecting the Monitor Positioning the SystemTo position the system To connect a monitor to the system Connecting the System to the Network Connecting the LAN CableLAN connector To connect the system to the LAN Connecting Headphones Connecting the BRI Network InterfaceTo install the BRI network interface To connect headphones to the system Installing Batteries in the Remote Control Connecting PowerTo install batteries in the remote control To connect power and power on the system Administrator’s Guide for the V500 System Configuring Network Use Establishing an Administrator Password Using the Setup WizardRunning the Setup Wizard Configuring Your IP Connection Configuring LAN PropertiesTo configure LAN properties Go to System Admin Settings LAN Properties Setting Description Obtain IP Address Automatically Select this if the system Setting Up Your IP Network Connection Calling Within an Intranet Calling Through a Cable or DSL Modem Configuring Router Port Forwarding Port Function TCP or UDP To configure a NetGear router NetGear Routers To configure a Linksys router Linksys Routers To configure a D-Link router Link Routers To set up the V500 system to work with a firewall and NAT Configuring Firewall and NAT PropertiesGo to System Admin Settings Network IP Firewall Calling Through a Router, Using a DMZ Configuring IP Network Support Configuring H.323 Settings To configure H.323 settings Go to System Admin Settings Network IP H.323 Settings If you have a gateway, select and configure these settings To configure the SIP settings if your network supports SIP Go to System Admin Settings Network IP SIP Settings To configure the Quality of Service QOS options Go to System Admin Settings Network IP Quality of Service Configuring Your Isdn Connection Configuring the Isdn Network InterfaceTo configure the Isdn network interface settings Go to System Admin Settings Network Isdn Select and configure these settings To configure your call preferences Configuring Call PreferencesGo to System Admin Settings Network Call Preference Preferred Speed for Configuring the Directory Server Settings Configuring the Global DirectoryTo configure the Directory Server settings Setting the Dialing Rules Go to System Admin Settings Global Services Dialing RulesPlacing a Test Call To set the dialing rules Go to System Diagnostics System Status Checking System StatusTo view System Status information To get information about a status message To upgrade your software via the Internet Keeping your Software Current Administrator’s Guide for the V500 System Designing the User Experience Managing User Access to Settings and Features Setting the Admin PasswordTo set or change the Admin Password Go to System Admin Settings General Settings Security Screens that Require the Admin Password for Access To reset a forgotten Admin PasswordGo to System Diagnostics Reset System Select Reset System Letting Users Customize the Workspace To allow users to customize the workspace Designing Video Behaviors Using the System for Specialized ApplicationsLimiting What Users Can Do With the System To configure camera settings Configuring Camera SettingsGo to System Admin Settings Camera To configure the TV monitor Configuring the TV MonitorGo to System Admin Settings Monitor Using Dual Monitor Emulation Setting UpSelect Dual Monitor Emulation Using in a Call Call connects Near site presses PIP Adjusting the Monitor’s Color Balance Displaying Content with People+Content IPTo adjust the monitor for natural color Go to System Diagnostics Video To enable People+Content IP on a V500 system To install People+Content IP on a computer Go to System Admin Settings Audio To configure general audio settingsDesigning Audio Behaviors To configure call settings Configuring Call SettingsDesigning General System Behaviors Configuring Remote Control Behavior Configuring Directory SettingsTo configure remote control behavior To configure system settings Setting the Call Answering Mode To set the call answering modeTo enable AES encryption Enabling AES Encryption Setting Passwords and Security Options To set passwords and security options Go to System Admin Settings General Settings Location Setting Date, Time, and LocationTo set the date, time, and location Customizing the Workspace Appearance Infrequent Users Kiosk Mode Designing the Home ScreenNew Users Advanced Users To design the home screen Adding On-screen Instructions Adding Sites to the Home ScreenTo add sites on the Home screen Click System Setup Utilities Screen Saver and enter Changing System AppearanceTo enter marquee text To enter screen saver text Configuring Closed Captioning Setting Ring Tones and Alert TonesTo set ring tones and alert tones To set the V500 system internal ringer Go to System Setup Utilities Closed Caption Audio Options for Closed CaptionersOptions for Supplying Closed Captions to Conferences V500 System Providing Captions Via a Telnet Session Getting Started with Calling Administrator’s Guide for the V500 System Managing the System Remotely Using the V500 Web Interface Accessing the V500 Web InterfaceTo configure your browser to use the V500 web interface To access the system using the V500 web interface To enable room monitoring Go to System Setup Utilities Web DirectorRoom Monitoring with the V500 Web Interface To view a room To store a profile Managing System Profiles with the V500 Web InterfaceTo upload a profile To download a V500 system directory to your PC Managing Directories with the V500 Web InterfaceTo upload V500 system directory entries Configuring Global Services Viewing the Management Servers ListRequiring an Account Number for Calls To view the management servers list Adding My Information Go to System Admin Settings Global Services My InformationTo require an account number for calls Your request for help has been acknowledged Setting Up Snmp Go to System Setup Admin Settings Global Services SnmpDownloading MIBs To download the Polycom MIBs Configuring for Snmp Management To configure the V500 system for Snmp management System Usage and Statistics Call Summary To view the Call Summary screen Go to System Diagnostics Call Statistics and then select Call StatisticsTo view the Call Statistics screen This screen Displays this information Call Status Go to System Diagnostics Call StatisticsTo view the Call Status screen Recent Calls Go to System Admin Settings Network Recent CallsTo view the Recent Calls screen Call Detail Report Information in the Call Detail ReportTo view and download the CDR via the V500 web interface Data Description System Usage and Statistics Moment at which a sample was taken. This value does not Call Detail Report Archives To get an archived CDR Administrator’s Guide for the V500 System Diagnostics and General Troubleshooting Go to System Setup Diagnostics Send a Message Sending a MessageSystem Screens Quick Reference To send a message via the V500 web interface Diagnostic Screens To access the Diagnostics screens on the systemGo to System Diagnostics Go to System Setup Diagnostics Select Diagnostics Call Call Status screenCall Statistics Call Statistics screen Error Log files Network ToolsNear End Loop test Near End Loop Select Diagnostics Video Select Diagnostics AudioVideo and Audio Tools Color Bar test Reset Reset SystemSelect Diagnostics Reset Select Reset System Power and Start-up General TroubleshootingSymptom Problem Corrective action Remote Control Access to Screens and SystemNavigate to Admin Settings General Settings Home System button On the system, go to Admin Settings General Dhcp Client is on and no Use the Ping test System Diagnostics Network Calling Go to Admin Settings Network Call Preference On page Appendix-4 Diagnostics Call Go to Admin Settings Network IP QualityDisplay Symptom Problem Corrective action Go to System Admin Network Isdn AudioChange the Isdn Voice Algorithm selection aLaw or ULaw Ringer option Error Indications Go to System Information When the V500 system It means When the BRI network interface It meansSystem Lights Network Interface Lights By Telephone How to Contact Technical SupportBy Internet Administrator’s Guide for the V500 System Cable Descriptions and Drawings AppendixMaximum Approved Cable Length Part Number Shipped LAN Cable Composite Video Cable Port Usage Cause Codes Code Cause Definition Status Inquiry Was not a suspended call pending. This might be a Local D channel Administrator’s Guide for the V500 System Appendix Safety and Legal Notices Important Safeguards Limitation of Remedies and Damages EEA Regulatory Notices Administrator’s Guide for the V500 System Underwriters Laboratories Statement Page Index Isdn BRI Index See also QOS dynamic IP address Isdn See NAT network interface See QOS SIP UDP Wins Administrator’s Guide for the V500 System Index