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| Chapter 7 - Diagnostics and General Troubleshooting | |
Calling |
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Symptom | Problem | Corrective action | |
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Error message occurs | The system is not | Verify that the LAN cable is connected properly. | |
when placing an IP | connected to the LAN. |
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(H.323) call. |
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The system’s LAN cable is | Replace the system’s LAN cable. | ||
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| bad. |
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| The far site is not | Use the PING test (System > Diagnostics > Network > | |
| connected. | PING) to determine whether the far site is accessible to | |
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| your system. If the test fails, the far site system is | |
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| unavailable. | |
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| The system is not | Check your IP configuration. | |
| configured correctly for the |
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| network. |
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| The IP | Contact the gatekeeper/gateway administrator or network | |
| Gateway/Gatekeeper is | service provider. | |
| not operating or is not |
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| configured correctly. |
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ISDN: Line Status icons | The system is not | Check the ISDN line connections. | |
do not go away so video | connected to an ISDN. |
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calls cannot be made. |
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The ISDN number is | Check the ISDN numbers with your service provider. | ||
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| entered incorrectly. |
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| The ISDN line is | Check that your ISDN line is provisioned for Voice/Data. | |
| provisioned incorrectly by |
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| the ISDN service provider. |
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| The V500 web interface is | Power off the system, wait five seconds, and power on the | |
| in an unknown state. | system. | |
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| The BRI network interface | Install an | |
| is directly connected to a U | module and the ISDN connection. | |
| interface. |
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| The BRI network interface | You do not need an | |
| is connected to an | PBX. Connect the system directly to the PBX S/T | |
| then to a PBX. | connection. | |
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| The system was not able to | Select the Clear icon on the Auto Detect SPIDs page, and | |
| then select the Start icon to automatically detect the new | ||
| SPID numbers are entered | SPIDs. Make sure your ISDN numbers are entered | |
| incorrectly. | correctly. | |
| Note: The AT&T | Check with your ISDN service provider and enter the | |
| SPIDs and switch protocol manually. | ||
| does not require SPIDs. |
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ISDN: When placing a | The call does not connect | Try the call again. | |
call, progress indicators | properly. |
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do not turn green. |
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© Polycom, Inc. | 7 - 11 |
