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Administrator’s Guide for the V500 System
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Audio and Video
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Troubleshooting
Install
Error codes
Error Log files
Administrator’s Guide
Connecting the Monitor
Configuring Network Use
Select Reset System
Diagnostic Screens
Access to Screens and System
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Administrator’s Guide for the V500 System
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Contents
Administrator’s Guide
Trademark Information
About this Guide
Administrator’s Guide for the V500 System
Contents
Designing the User Experience
Safety and Legal Notices Index
Administrator’s Guide for the V500 System Viii
Introducing the V500 System
What’s in this Chapter?
Key Features
Industry-Leading Audio and Video Quality
Rich Conference Experience
Enhanced User Experience
Easy Installation
Security and Network Management
Standard System Components
Name Component Description
Optional System Components
Administrator’s Guide for the V500 System
Setting Up Your System Hardware
Connecting the Monitor
Positioning the System
To position the system
To connect a monitor to the system
Connecting the System to the Network
Connecting the LAN Cable
LAN connector
To connect the system to the LAN
Connecting Headphones
Connecting the BRI Network Interface
To install the BRI network interface
To connect headphones to the system
Installing Batteries in the Remote Control
Connecting Power
To install batteries in the remote control
To connect power and power on the system
Administrator’s Guide for the V500 System
Configuring Network Use
Establishing an Administrator Password
Using the Setup Wizard
Running the Setup Wizard
Configuring Your IP Connection
Configuring LAN Properties
To configure LAN properties
Go to System Admin Settings LAN Properties
Setting Description
Obtain IP Address Automatically Select this if the system
Setting Up Your IP Network Connection
Calling Within an Intranet
Calling Through a Cable or DSL Modem
Configuring Router Port Forwarding
Port Function TCP or UDP
To configure a NetGear router
NetGear Routers
To configure a Linksys router
Linksys Routers
To configure a D-Link router
Link Routers
To set up the V500 system to work with a firewall and NAT
Configuring Firewall and NAT Properties
Go to System Admin Settings Network IP Firewall
Calling Through a Router, Using a DMZ
Configuring IP Network Support
Configuring H.323 Settings
To configure H.323 settings
Go to System Admin Settings Network IP H.323 Settings
If you have a gateway, select and configure these settings
To configure the SIP settings if your network supports SIP
Go to System Admin Settings Network IP SIP Settings
To configure the Quality of Service QOS options
Go to System Admin Settings Network IP Quality of Service
Configuring Your Isdn Connection
Configuring the Isdn Network Interface
To configure the Isdn network interface settings
Go to System Admin Settings Network Isdn
Select and configure these settings
To configure your call preferences
Configuring Call Preferences
Go to System Admin Settings Network Call Preference
Preferred Speed for
Configuring the Directory Server Settings
Configuring the Global Directory
To configure the Directory Server settings
Setting the Dialing Rules
Go to System Admin Settings Global Services Dialing Rules
Placing a Test Call
To set the dialing rules
Go to System Diagnostics System Status
Checking System Status
To view System Status information
To get information about a status message
To upgrade your software via the Internet
Keeping your Software Current
Administrator’s Guide for the V500 System
Designing the User Experience
Managing User Access to Settings and Features
Setting the Admin Password
To set or change the Admin Password
Go to System Admin Settings General Settings Security
Screens that Require the Admin Password for Access
To reset a forgotten Admin Password
Go to System Diagnostics Reset System
Select Reset System
Letting Users Customize the Workspace
To allow users to customize the workspace
Designing Video Behaviors
Using the System for Specialized Applications
Limiting What Users Can Do With the System
To configure camera settings
Configuring Camera Settings
Go to System Admin Settings Camera
To configure the TV monitor
Configuring the TV Monitor
Go to System Admin Settings Monitor
Using Dual Monitor Emulation
Setting Up
Select Dual Monitor Emulation Using in a Call Call connects
Near site presses PIP
Adjusting the Monitor’s Color Balance
Displaying Content with People+Content IP
To adjust the monitor for natural color
Go to System Diagnostics Video
To enable People+Content IP on a V500 system
To install People+Content IP on a computer
Go to System Admin Settings Audio
To configure general audio settings
Designing Audio Behaviors
To configure call settings
Configuring Call Settings
Designing General System Behaviors
Configuring Remote Control Behavior
Configuring Directory Settings
To configure remote control behavior
To configure system settings
Setting the Call Answering Mode
To set the call answering mode
To enable AES encryption
Enabling AES Encryption
Setting Passwords and Security Options
To set passwords and security options
Go to System Admin Settings General Settings Location
Setting Date, Time, and Location
To set the date, time, and location
Customizing the Workspace Appearance
Infrequent Users Kiosk Mode
Designing the Home Screen
New Users
Advanced Users
To design the home screen
Adding On-screen Instructions
Adding Sites to the Home Screen
To add sites on the Home screen
Click System Setup Utilities Screen Saver and enter
Changing System Appearance
To enter marquee text
To enter screen saver text
Configuring Closed Captioning
Setting Ring Tones and Alert Tones
To set ring tones and alert tones
To set the V500 system internal ringer
Go to System Setup Utilities Closed Caption
Audio Options for Closed Captioners
Options for Supplying Closed Captions to Conferences
V500 System
Providing Captions Via a Telnet Session
Getting Started with Calling
Administrator’s Guide for the V500 System
Managing the System Remotely
Using the V500 Web Interface
Accessing the V500 Web Interface
To configure your browser to use the V500 web interface
To access the system using the V500 web interface
To enable room monitoring
Go to System Setup Utilities Web Director
Room Monitoring with the V500 Web Interface
To view a room
To store a profile
Managing System Profiles with the V500 Web Interface
To upload a profile
To download a V500 system directory to your PC
Managing Directories with the V500 Web Interface
To upload V500 system directory entries
Configuring Global Services
Viewing the Management Servers List
Requiring an Account Number for Calls
To view the management servers list
Adding My Information
Go to System Admin Settings Global Services My Information
To require an account number for calls
Your request for help has been acknowledged
Setting Up Snmp
Go to System Setup Admin Settings Global Services Snmp
Downloading MIBs
To download the Polycom MIBs
Configuring for Snmp Management
To configure the V500 system for Snmp management
System Usage and Statistics
Call Summary
To view the Call Summary screen
Go to System Diagnostics Call Statistics and then select
Call Statistics
To view the Call Statistics screen
This screen Displays this information
Call Status
Go to System Diagnostics Call Statistics
To view the Call Status screen
Recent Calls
Go to System Admin Settings Network Recent Calls
To view the Recent Calls screen
Call Detail Report
Information in the Call Detail Report
To view and download the CDR via the V500 web interface
Data Description
System Usage and Statistics
Moment at which a sample was taken. This value does not
Call Detail Report Archives
To get an archived CDR
Administrator’s Guide for the V500 System
Diagnostics and General Troubleshooting
Go to System Setup Diagnostics Send a Message
Sending a Message
System Screens Quick Reference
To send a message via the V500 web interface
Diagnostic Screens
To access the Diagnostics screens on the system
Go to System Diagnostics
Go to System Setup Diagnostics
Select Diagnostics Call
Call Status screen
Call Statistics
Call Statistics screen
Error Log files
Network Tools
Near End Loop test
Near End Loop
Select Diagnostics Video
Select Diagnostics Audio
Video and Audio Tools
Color Bar test
Reset
Reset System
Select Diagnostics Reset
Select Reset System
Power and Start-up
General Troubleshooting
Symptom Problem Corrective action
Remote Control
Access to Screens and System
Navigate to Admin Settings General Settings Home
System button
On the system, go to Admin Settings General
Dhcp Client is on and no
Use the Ping test System Diagnostics Network
Calling
Go to Admin Settings Network Call Preference
On page Appendix-4
Diagnostics Call
Go to Admin Settings Network IP Quality
Display
Symptom Problem Corrective action
Go to System Admin Network Isdn
Audio
Change the Isdn Voice Algorithm selection aLaw or
ULaw
Ringer option
Error Indications
Go to System Information
When the V500 system It means
When the BRI network interface It means
System Lights
Network Interface Lights
By Telephone
How to Contact Technical Support
By Internet
Administrator’s Guide for the V500 System
Cable Descriptions and Drawings
Appendix
Maximum Approved Cable Length Part Number Shipped
LAN Cable
Composite Video Cable
Port Usage
Cause Codes
Code Cause Definition
Status Inquiry
Was not a suspended call pending. This might be a
Local D channel
Administrator’s Guide for the V500 System Appendix
Safety and Legal Notices
Important Safeguards
Limitation of Remedies and Damages
EEA Regulatory Notices
Administrator’s Guide for the V500 System
Underwriters Laboratories Statement
Page
Index
Isdn BRI
Index
See also QOS dynamic IP address
Isdn
See NAT network interface
See QOS
SIP
UDP
Wins
Administrator’s Guide for the V500 System Index
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