System Usage and Statistics | Polycom Audio and Video specs

6

System Usage and Statistics

The V500 system provides various screens that allow you to review information about calls made by the system and to review network usage and performance.

What’s in this Chapter?	Page

Call Summary	6-2

Call Statistics	6-3

Call Status	6-4

Recent Calls	6-6

Call Detail Report	6-6

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Polycom Audio and Video manual System Usage and Statistics, What’s in this Chapter?

Contents

Administrator’s Guide Trademark Information About this Guide Administrator’s Guide for the V500 System Contents Designing the User Experience Safety and Legal Notices Index Administrator’s Guide for the V500 System Viii What’s in this Chapter? Introducing the V500 System Enhanced User Experience Key FeaturesIndustry-Leading Audio and Video Quality Rich Conference Experience Security and Network Management Easy Installation Name Component Description Standard System Components Optional System Components Administrator’s Guide for the V500 System Setting Up Your System Hardware To connect a monitor to the system Connecting the MonitorPositioning the System To position the system To connect the system to the LAN Connecting the System to the NetworkConnecting the LAN Cable LAN connector To connect headphones to the system Connecting HeadphonesConnecting the BRI Network Interface To install the BRI network interface To connect power and power on the system Installing Batteries in the Remote ControlConnecting Power To install batteries in the remote control Administrator’s Guide for the V500 System Configuring Network Use Running the Setup Wizard Using the Setup WizardEstablishing an Administrator Password Go to System Admin Settings LAN Properties Configuring Your IP ConnectionConfiguring LAN Properties To configure LAN properties Obtain IP Address Automatically Select this if the system Setting Description Calling Within an Intranet Setting Up Your IP Network Connection Calling Through a Cable or DSL Modem Port Function TCP or UDP Configuring Router Port Forwarding NetGear Routers To configure a NetGear router Linksys Routers To configure a Linksys router Link Routers To configure a D-Link router Go to System Admin Settings Network IP Firewall Configuring Firewall and NAT PropertiesTo set up the V500 system to work with a firewall and NAT Calling Through a Router, Using a DMZ Configuring H.323 Settings Configuring IP Network Support Go to System Admin Settings Network IP H.323 Settings To configure H.323 settings If you have a gateway, select and configure these settings Go to System Admin Settings Network IP SIP Settings To configure the SIP settings if your network supports SIP Go to System Admin Settings Network IP Quality of Service To configure the Quality of Service QOS options Go to System Admin Settings Network Isdn Configuring Your Isdn ConnectionConfiguring the Isdn Network Interface To configure the Isdn network interface settings Select and configure these settings Go to System Admin Settings Network Call Preference Configuring Call PreferencesTo configure your call preferences Preferred Speed for To configure the Directory Server settings Configuring the Global DirectoryConfiguring the Directory Server Settings To set the dialing rules Setting the Dialing RulesGo to System Admin Settings Global Services Dialing Rules Placing a Test Call To get information about a status message Go to System Diagnostics System StatusChecking System Status To view System Status information Keeping your Software Current To upgrade your software via the Internet Administrator’s Guide for the V500 System Designing the User Experience Go to System Admin Settings General Settings Security Managing User Access to Settings and FeaturesSetting the Admin Password To set or change the Admin Password Select Reset System Screens that Require the Admin Password for AccessTo reset a forgotten Admin Password Go to System Diagnostics Reset System To allow users to customize the workspace Letting Users Customize the Workspace Limiting What Users Can Do With the System Using the System for Specialized ApplicationsDesigning Video Behaviors Go to System Admin Settings Camera Configuring Camera SettingsTo configure camera settings Go to System Admin Settings Monitor Configuring the TV MonitorTo configure the TV monitor Near site presses PIP Using Dual Monitor EmulationSetting Up Select Dual Monitor Emulation Using in a Call Call connects Go to System Diagnostics Video Adjusting the Monitor’s Color BalanceDisplaying Content with People+Content IP To adjust the monitor for natural color To install People+Content IP on a computer To enable People+Content IP on a V500 system Designing Audio Behaviors To configure general audio settingsGo to System Admin Settings Audio Designing General System Behaviors Configuring Call SettingsTo configure call settings To configure system settings Configuring Remote Control BehaviorConfiguring Directory Settings To configure remote control behavior Enabling AES Encryption Setting the Call Answering ModeTo set the call answering mode To enable AES encryption To set passwords and security options Setting Passwords and Security Options To set the date, time, and location Setting Date, Time, and LocationGo to System Admin Settings General Settings Location Customizing the Workspace Appearance Advanced Users Infrequent Users Kiosk ModeDesigning the Home Screen New Users To design the home screen To add sites on the Home screen Adding Sites to the Home ScreenAdding On-screen Instructions To enter screen saver text Click System Setup Utilities Screen Saver and enterChanging System Appearance To enter marquee text To set the V500 system internal ringer Configuring Closed CaptioningSetting Ring Tones and Alert Tones To set ring tones and alert tones V500 System Go to System Setup Utilities Closed CaptionAudio Options for Closed Captioners Options for Supplying Closed Captions to Conferences Providing Captions Via a Telnet Session Getting Started with Calling Administrator’s Guide for the V500 System Managing the System Remotely To access the system using the V500 web interface Using the V500 Web InterfaceAccessing the V500 Web Interface To configure your browser to use the V500 web interface To view a room To enable room monitoringGo to System Setup Utilities Web Director Room Monitoring with the V500 Web Interface To upload a profile Managing System Profiles with the V500 Web InterfaceTo store a profile To upload V500 system directory entries Managing Directories with the V500 Web InterfaceTo download a V500 system directory to your PC To view the management servers list Configuring Global ServicesViewing the Management Servers List Requiring an Account Number for Calls To require an account number for calls Go to System Admin Settings Global Services My InformationAdding My Information Your request for help has been acknowledged To download the Polycom MIBs Setting Up SnmpGo to System Setup Admin Settings Global Services Snmp Downloading MIBs To configure the V500 system for Snmp management Configuring for Snmp Management System Usage and Statistics To view the Call Summary screen Call Summary This screen Displays this information Go to System Diagnostics Call Statistics and then selectCall Statistics To view the Call Statistics screen To view the Call Status screen Go to System Diagnostics Call StatisticsCall Status To view the Recent Calls screen Go to System Admin Settings Network Recent CallsRecent Calls Data Description Call Detail ReportInformation in the Call Detail Report To view and download the CDR via the V500 web interface System Usage and Statistics Moment at which a sample was taken. This value does not To get an archived CDR Call Detail Report Archives Administrator’s Guide for the V500 System Diagnostics and General Troubleshooting To send a message via the V500 web interface Go to System Setup Diagnostics Send a MessageSending a Message System Screens Quick Reference Go to System Setup Diagnostics Diagnostic ScreensTo access the Diagnostics screens on the system Go to System Diagnostics Call Statistics screen Select Diagnostics CallCall Status screen Call Statistics Near End Loop Error Log filesNetwork Tools Near End Loop test Color Bar test Select Diagnostics VideoSelect Diagnostics Audio Video and Audio Tools Select Reset System ResetReset System Select Diagnostics Reset Symptom Problem Corrective action General TroubleshootingPower and Start-up System button Remote ControlAccess to Screens and System Navigate to Admin Settings General Settings Home Dhcp Client is on and no On the system, go to Admin Settings General Calling Use the Ping test System Diagnostics Network On page Appendix-4 Go to Admin Settings Network Call Preference Display Go to Admin Settings Network IP QualityDiagnostics Call Symptom Problem Corrective action ULaw Go to System Admin Network IsdnAudio Change the Isdn Voice Algorithm selection aLaw or Ringer option Go to System Information Error Indications Network Interface Lights When the V500 system It meansWhen the BRI network interface It means System Lights By Internet How to Contact Technical SupportBy Telephone Administrator’s Guide for the V500 System Maximum Approved Cable Length Part Number Shipped AppendixCable Descriptions and Drawings Composite Video Cable LAN Cable Port Usage Code Cause Definition Cause Codes Status Inquiry Was not a suspended call pending. This might be a Local D channel Administrator’s Guide for the V500 System Appendix Important Safeguards Safety and Legal Notices Limitation of Remedies and Damages EEA Regulatory Notices Administrator’s Guide for the V500 System Underwriters Laboratories Statement Page Isdn BRI Index Index See also QOS dynamic IP address Isdn See NAT network interface See QOS SIP UDP Wins Administrator’s Guide for the V500 System Index