Polycom Audio and Video manual Ringer option

Administrator’s Guide for the V500 System

Symptom	Problem	Corrective action
The people at the far site	The people at your site are	Move closer to the microphone.
cannot hear you.	too far from the
	microphone.
	Your system’s microphone	Check your system for one or more of these mute
	is muted.	indications:
		• Near site mute icon on the screen
		• System indicator is red
		To unmute the system, press the	Mute button on
		the remote control.
	Your system’s microphone	Contact your Polycom reseller.
	does not work.
Not enough volume	The people at the far site	Ask the people at the far site to move closer to the
during a call.	are too far from the	microphone.
	microphone.
	The volume is set too low	Turn up the volume using the remote control.
	on the system.
	The volume is set too low	Turn up the volume on your TV monitor.
	on the TV monitor.
Sound effects such as	The sound effects volume	Adjust the sound effects volume on the Audio Settings
the incoming call ring are	is not set at desired level.	screen. If you do not want to hear sound effects, set the
too loud or too soft.		volume to 0.
You hear the incoming	The internal ringer is	On the Audio Settings screen, clear the Enable Internal
call ring when you have	enabled.	Ringer option.
set sound effects volume
to 0.
Audio sounds raspy in	ISDN voice algorithm is	Go to System > Admin > Network > ISDN.
ISDN calls.	incorrect.	Change the ISDN Voice Algorithm selection (aLaw or
		uLaw).
You can hear yourself on	The far site microphone is	At the far site, make sure the microphone is placed away
your system’s monitor.	too close to the system’s	from the system’s audio speaker.
	audio speaker. (Far-site
	systems with separate
	microphones only.)
	The far site audio volume	Turn down the audio volume at the far site.
	may be too loud.

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