Administrator’s Guide for the V500System
7 - 16 www.polycom.com/videodocumentation
The people at the far site
cannot hear you. The people at your site are
too far from the
microphone.
Move closer to the microphone.
Your system’s microphone
is muted. Check your system for one or more of these mute
indications:
•Near site mute icon on the screen
•System indicator is red
To unmute the system, press the Mute button on
the remote control.
Your system’s microphone
does not work. Contact your Polycom reseller.
Not enough volume
during a call. The people at the far site
are too far from the
microphone.
Ask the people at the far site to move closer to the
microphone.
The volume is set too low
on the system. Turn up the volume using the remote control.
The volume is set too low
on the TV monitor. Turn up the volume on your TV monitor.
Sound effects such as
the incoming call ring are
too loud or too soft.
The sound effects volume
is not set at desired level. Adjust the sound effects volume on the Audio Settings
screen. If you do not want to hear sound effects, set the
volume to 0.
You hear the incoming
call ring when you have
set sound effects volume
to 0.
The internal ringer is
enabled. On the Audio Settings screen, clear the Enable Internal
Ringer option.
Audio sounds raspy in
ISDN calls. ISDN voice algorithm is
incorrect. Go to System > Admin > Network > ISDN.
Change the ISDN Voice Algorithm selection (aLaw or
uLaw).
You can hear yourself on
your system’s monitor. The far site microphone is
too close to the system’s
audio speaker. (Far-site
systems with separate
microphones only.)
At the far site, make sure the microphone is placed away
from the system’s audio speaker.
The far site audio volume
may be too loud. Turn down the audio volume at the far site.
Symptom Problem Corrective action