Remote Control, System button | Polycom Audio and Video instruction

		Chapter 7 - Diagnostics and General Troubleshooting
Remote Control

Symptom	Problem	Corrective action

The system does not	No batteries in the remote	Install batteries in the remote control.
respond to the remote	control.
control
control	The batteries are installed	Insert the batteries in the correct +/- position.
	The batteries are installed	Insert the batteries in the correct +/- position.
	incorrectly in the remote
	control.

	The room lights operate in	Turn off the lights in the room and try the remote control
	the 38 Khz range and	again.
	interfere with the remote
	control signals.

	The infrared sensor is not	Make sure you are pointing the remote control at the
	receiving signals from the	infrared sensor on the front of the system (the black
	remote control.	semi-circle located to the right of the camera).

The TV monitor screen	The monitor’s power cord	Connect the monitor’s power cord and then power on the
remains blank when you	is not plugged in.	monitor.
pick up the remote
pick up the remote	The monitor is powered off.	Power on the monitor.
control.	The monitor is powered off.	Power on the monitor.
control.
	The monitor is not	Verify that the monitor is connected correctly according to
	connected correctly to the	the installation procedures in Connecting the Monitor on
	system.	page 2-2.

Access to Screens and System

Symptom	Problem	Corrective action

Cannot navigate to	The Home screen is not	Access the system remotely using the V500 web
Admin screens —	configured to display the	interface, FTP, Telnet, or SNMP.
System button is not	System button.	From the V500 web interface, you can add the System
displayed		From the V500 web interface, you can add the System
displayed		button back to the Home screen. Click System Setup and
		button back to the Home screen. Click System Setup and
		navigate to Admin Settings > General Settings > Home
		Screen Settings, then select System. The change takes
		effect after you navigate away from the Home screen and
		then back again on the system.

Cannot navigate to	The system administrator	Enter the password.
Admin screens without a	has set a password	The default password is the system’s serial number.
password	or the default password	The default password is the system’s serial number.
password	or the default password
	was not deleted.

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