Troubleshooting | Promise Technology 15110 specs

Chapter 8: Troubleshooting

•Displays full information on the selected component the Management Window (above)

Click these links to see specific troubleshooting topics:

•“Event Notification Response” on page 230

•“Critical & Offline Disk Arrays” on page 234

•“Frequently Asked Questions” on page 241

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Promise Technology 15110 user manual Troubleshooting

Contents

Vtrak Trademarks CopyrightImportant data protection information Recommendations Contents VTrak Setup with the CLU Contents Management with the CLU 133 Maintenance Support Technology Background About This Manual Introduction VTrak 15110 front view Overview Architectural Description Features and BenefitsFeature Benefit Allows you to manage the RAID subsystem RAID Specifications FCC Statement Unpack the VTrak Installation Rackmounted VTrak Mount VTrak 15110 in a Rack Install Disk Drives VTrak 15110 Disk Drive access Drive Carrier mounting holes Sata Disk Drives mount at the front of the carrier Serial ATA Disk Drives Pata Disk Drives require a PATA-to-SATA adapter Parallel ATA Disk Drives VTrak disk drives are numbered left to right Drive Numbering Verify the Scsi HBA Card VTrak 15110 Scsi connections Connect the Scsi Cables Pages Scsi Terminator Configuration 2 One VTrak, one Host PC, two Scsi HBA cards Configuration 1 One VTrak, one Host PC, one Scsi HBA card Host PC Scsi Configuration 5 Two VTraks, one Host PC, two Scsi HBA cards RS-232 Serial Connection Connect the Management CablesManagement Port Connection Macintosh Users Connect the Power VTrak 15110 Displays Terminal Emulation Set-up Management Connections Set IP Addresses and Subnet Mask Snmp Page Enable Telnet on VTrak Set Up Telnet ConnectionWindows and Linux Mac OS HyperTerminal Windows or Minicom Linux Make a Telnet Connection Command Line Windows or Terminal Icon Linux Page Utility Server Installation Locations Install WebPAM PRO SoftwareInstallation Guidelines Operating System Support WebPAM PRO on a network Cimom Agent Internet Browser Install WebPAM PROBefore you start… Windows Solaris Installation Under All Supported Operating Systems Page Installation Page Installation Page Log-in to WebPAM PRO VTrak Setup with WebPAM PRORegular Connection Http//192.168.10.468080/promise Https//192.168.10.468443/promise Secure Connection Setup Add a Subsystem VTrak Access a Subsystem VTrak Setup Create a Disk Array Express Option Automatic OptionPage Advanced Option Page Setup Create a Logical Drive Assign a Scsi Target ID Log-out of WebPAM PRO Internet Connection using WebPAM PRO CLU Connection VTrak Setup with the CLU Create a Disk Array Automatically Create a Disk Array Manually Maxtor 5A250J0 RAID SBS CAP Mapping for Disk Array TIDs for Scsi channel 1 changed Press Enter key to return Exit the CLU Management with WebPAM PRO VTrak Status Indicators State LEDs Drive Status Indicators LEDs State Audible Alarm Https//192.168.1.468443/promise Log-in/Log-outHttp//192.168.1.468080/promise Management with WebPAM PRO WebPAM PRO Opening Screen Subsystem User Rights Subsystem Management Right Meaning Access a Subsystem VTrak View Event Log Subsystem Management Window Management with WebPAM PRO Delete a Subsystem Add a User User Management Event Notification Meaning Connection between Host PC and UltraTrak has Meaning 45C or discharge above 60C Manage User Rights Delete a User Right Meaning Change Password Setup Email Alert Notification Web Server Software Management Port number for secure connections is Firmware Update Tftp Server Security Restart Tomcat Service WindowsRefresh Time Events Management with WebPAM PRO User Rights Connection Status Subsystem Health VTrak ManagementLock Operations MP/PDM Settings Scsi Management LUN Settings TID Settings Ethernet Network ManagementStatistics Service Service ManagementSettings Snmp Telnet ControllersController List Controller Controller Parameters Enclosure List Enclosures FRU VPD Enclosure Buzzer Battery Enclosure Front View Physical Drive List Physical Drive Information Physical Drive 109 Disk Array Parameters Disk ArraysDisk Array List 111 112 113 Advanced Option 115 Delete Disk Array Disk Array Information Disk Array Information Disk Array and Logical Drive Status Definitions Disk Array Settings Create Logical Drive Background Activity Delete Logical Drive Scheduler Logical Drive Parameters Logical Drive List Logical Drive Logical Drive Information Logical Drive LUN Settings Physical Drives Spare DrivesLogical Drive Alias Create a Spare Drive Spare Drive List Delete a Spare Drive Logical Drive Summary 131 132 Management with the CLU 134 Management with the CLU Alarm Settings Audible Alarm Serial Connection CLU ConnectionTelnet Connection Telnet 192.168.1.56 There are nine functional groups in the CLU 139 Please enter your menu choice4 How to use the CLU 141 CLU Function Map 143 144 LUN 146 147 Modify Controller Parameters Controller ManagementView Controller Information VPD Reboot 150 Fan Speed Enclosure Management Voltage Temperature 153 Physical Drive Management View Parameters Enable/Disable Write Cache Wipe Out Reserve Sector Wipe Out Boot Sector Blink LED Diagnostics Physical Drives IO Statistics WDC WD1200JD Disk Array Management Disk Array Auto Creation Create New Disk Array WDC WD2000JB-00FUA0 Disk Array Properties Create Logical Drive Cache Policy Delete Logical Drive Retry Count Enable/Disable SmartDisk Array Name Priority PDM Hot Spare Policy Auto Rebuilding PDM Auto Start PDM Auto Start Disabled Enable PDM Auto starty/n?y 171 Scsi Assignment Logical Drive ManagementName Management Port Enable/Disable Telnet Change User Name TimeoutChange Password Reset to Default Settings Read only Community LocationContact Person Trap Sinks PingTrap Only Community Number of ping packets1-30?5 Channel TID RAID Console LUN Rbld Maintenance Menu Disk Array Operations Migrate Disk Array Maintenance Activity Monitor Migrate Disk Array 1 nowy/n?y Manual Rebuild RAID3 Manual PDM Redundancy Check Synchronize Logical Drive Media Patrol Event Viewer Maintenance Preparation Firmware Update WebPAMTftp Server IP Address Tftp Server Directory Name Firmware Image File Tftp Server Firmware Update CLU 193 Firmware Image File Firmware Update Serial Port Scrub DDR, waiting Platform Init Done Replace Power Supply Replace Cooling Unit Fan Disconnect 199 200 201 Replace Cache Battery Detach Replace SEP Replace RAID Controller 206 Introduction to RAID Technology Background RAID 0 Striping interleaves data across multiple drives RAID 0 Striping RAID 1 Mirrors identical data to two drives RAID 1 Mirroring RAID 3 Stripes data and adds a dedicated Parity Drive RAID 3 Block Striping with Dedicated Parity RAID 5 Stripes all drives with data and parity information RAID 5 Block Striping with Distributed Parity RAID 10 Mirroring / Striping RAID 50 Striping of Distributed Parity disk arrays RAID 50 Striping of Distributed Parity Advantages Disadvantages Choosing a RAID Level 215 216 Initialization Choosing Stripe Block SizeGigabyte Boundary Partition and Format the Logical Drive Hot Spare Drives RAID Level Migration Cache SettingsWhere to Make Settings Performance From Increase Redundancy CapacityAdd Lose Ranges of Disk Array Expansion Current LD Size Maximum LD Sector Size Expansion Size VTrak is Beeping CLU Reports a Problem WebPAM PRO Reports a Problem Troubleshooting Front Panel LEDs Display Amber or Red Connection Green Drive Status IndicatorsDark Steady Flashing Amber Red Dark Green Amber Red Back of Enclosure Event Action Event Notification ResponseController Notification Connection Notification Logical Drive Notification, Disk NotificationLogical Drive Notification 232 Enclosure Notification Rebuild When a Disk Drive FailsCritical & Offline Disk Arrays Without a Hot Spare Drive Enclosure ProblemsWith a Hot Spare Drive 236 Overheating Battery Power Supplies Serial Connections Connection ProblemsScsi Connections Network Connections What kind of disk drives can I use with VTrak? Frequently Asked QuestionsCan I use my existing Scsi card with VTrak? How many VTrak subsystems can I connect to one Scsi chain? Can WebPAM PRO connect through VTrak’s Serial RS-232 port? How can I tell when the VTrak has fully booted? Are disk arrays on VTrak limited to 2.199 terabytes? How can I be sure everything is working OK on the VTrak? North & South America Technical Support ServicesContacting Technical Support Pacific Rim Europe, Africa, Middle East China Disclaimer of other warranties Limited Warranty Your Responsibilities Returning Product For Repair Or retailer Pin Signal Appendix a Serial Connector Pinout 252 Index FRU LED 24, 65, 133 RAID 0 208 RAID 1 209 241