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Promise Technology 15110 user manual China

Models: 15110

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		Chapter 9: Support

	China

	E-mail Support	support-china@promise.com

	Fax Technical Support	+86-10-8857-8015
		Attention: Technical Support

	Phone Technical Support	+86-10-8857-8085/8095
		9:00-6:00pm China Time

	If you wish to write us for	Promise Technology China
	support:	Attn: Technical Support
		Room 1205, Tower 3
		Webok Time Center, No.17
		South Zhong Guan Cun Street
		Hai Dian District, Beijing 100081, P.R. China

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Promise Technology 15110 user manual China

Contents

Vtrak Recommendations CopyrightTrademarks Important data protection informationContents VTrak Setup with the CLU Contents Management with the CLU 133Maintenance Support Technology BackgroundAbout This Manual IntroductionVTrak 15110 front view OverviewFeatures and Benefits Feature BenefitArchitectural Description Allows you to manage the RAID subsystem RAID SpecificationsFCC Statement Unpack the VTrak InstallationRackmounted VTrak Mount VTrak 15110 in a RackInstall Disk Drives VTrak 15110 Disk Drive access Drive Carrier mounting holes Sata Disk Drives mount at the front of the carrier Serial ATA Disk DrivesPata Disk Drives require a PATA-to-SATA adapter Parallel ATA Disk DrivesVTrak disk drives are numbered left to right Drive NumberingVerify the Scsi HBA Card VTrak 15110 Scsi connections Connect the Scsi CablesPages Scsi TerminatorConfiguration 2 One VTrak, one Host PC, two Scsi HBA cards Configuration 1 One VTrak, one Host PC, one Scsi HBA cardHost PC Scsi Configuration 5 Two VTraks, one Host PC, two Scsi HBA cards Connect the Management Cables Management Port ConnectionRS-232 Serial Connection Macintosh Users Connect the PowerVTrak 15110 Displays Terminal Emulation Set-up Management ConnectionsSet IP Addresses and Subnet Mask Snmp Page Mac OS Set Up Telnet ConnectionEnable Telnet on VTrak Windows and LinuxHyperTerminal Windows or Minicom Linux Make a Telnet ConnectionCommand Line Windows or Terminal Icon Linux Page Operating System Support Install WebPAM PRO SoftwareUtility Server Installation Locations Installation GuidelinesWebPAM PRO on a network Cimom AgentWindows Install WebPAM PROInternet Browser Before you start…Solaris Installation Under All Supported Operating Systems Page Installation Page Installation Page Http//192.168.10.468080/promise VTrak Setup with WebPAM PROLog-in to WebPAM PRO Regular ConnectionHttps//192.168.10.468443/promise Secure ConnectionSetup Add a Subsystem VTrak Access a Subsystem VTrakSetup Create a Disk Array Express Option Automatic OptionPage Advanced Option Page Setup Create a Logical Drive Assign a Scsi Target ID Log-out of WebPAM PRO Internet Connection using WebPAM PROCLU Connection VTrak Setup with the CLUCreate a Disk Array Automatically Create a Disk Array Manually Maxtor 5A250J0 RAID SBS CAP Mapping for Disk Array TIDs for Scsi channel 1 changed Press Enter key to return Exit the CLU Management with WebPAM PRO VTrak Status IndicatorsState LEDs Drive Status IndicatorsLEDs State Audible AlarmLog-in/Log-out Http//192.168.1.468080/promiseHttps//192.168.1.468443/promise Management with WebPAM PRO WebPAM PRO Opening Screen Subsystem User Rights Subsystem ManagementRight Meaning Access a Subsystem VTrak View Event Log Subsystem Management WindowManagement with WebPAM PRO Delete a Subsystem Add a User User ManagementEvent Notification Meaning Connection between Host PC and UltraTrak has Meaning 45C or discharge above 60C Manage User Rights Delete a UserRight Meaning Change Password Setup Email Alert Notification Web Server Software ManagementPort number for secure connections is Firmware Update Tftp Server Restart Tomcat Service Windows Refresh TimeSecurity Events Management with WebPAM PRO User Rights Connection StatusVTrak Management Lock OperationsSubsystem Health MP/PDM Settings Scsi Management LUN SettingsTID Settings Network Management StatisticsEthernet Service Management SettingsService Snmp Controller ControllersTelnet Controller ListController Parameters Enclosure List EnclosuresFRU VPD EnclosureBuzzer BatteryEnclosure Front View Physical Drive ListPhysical Drive Information Physical Drive109 Disk Arrays Disk Array ListDisk Array Parameters 111 112 113 Advanced Option 115 Delete Disk Array Disk Array Information Disk Array InformationDisk Array and Logical Drive Status Definitions Disk Array Settings Create Logical Drive Background Activity Delete Logical DriveScheduler Logical Drive Parameters Logical Drive ListLogical Drive Logical Drive Information Logical Drive LUN Settings Spare Drives Logical Drive AliasPhysical Drives Create a Spare Drive Spare Drive ListDelete a Spare Drive Logical Drive Summary 131 132 Management with the CLU 134 Management with the CLU Alarm Settings Audible AlarmTelnet 192.168.1.56 CLU ConnectionSerial Connection Telnet ConnectionThere are nine functional groups in the CLU 139 Please enter your menu choice4 How to use the CLU141 CLU Function Map 143 144 LUN 146 147 Controller Management View Controller InformationModify Controller Parameters VPD Reboot150 Fan Speed Enclosure ManagementVoltage Temperature153 Physical Drive Management View Parameters Enable/Disable Write CacheWipe Out Reserve Sector Wipe Out Boot SectorBlink LED DiagnosticsPhysical Drives IO Statistics WDC WD1200JD Disk Array Management Disk Array Auto Creation Create New Disk Array WDC WD2000JB-00FUA0 Disk Array Properties Create Logical Drive Cache Policy Delete Logical DrivePriority Enable/Disable SmartRetry Count Disk Array NamePDM Hot Spare PolicyAuto Rebuilding PDM Auto StartPDM Auto Start Disabled Enable PDM Auto starty/n?y 171 Logical Drive Management NameScsi Assignment Management Port Enable/Disable Telnet Timeout Change PasswordChange User Name Reset to Default Settings Location Contact PersonRead only Community Ping Trap Only CommunityTrap Sinks Number of ping packets1-30?5 Channel TID RAID Console LUN Rbld Maintenance Menu Disk Array OperationsMigrate Disk Array Maintenance Activity MonitorMigrate Disk Array 1 nowy/n?y Manual RebuildRAID3 Manual PDMRedundancy Check Synchronize Logical DriveMedia Patrol Event Viewer Maintenance Tftp Server Directory Name Firmware Update WebPAMPreparation Tftp Server IP AddressFirmware Image File Tftp Server Firmware Update CLU193 Firmware Image File Firmware Update Serial PortScrub DDR, waiting Platform Init Done Replace Power Supply Replace Cooling Unit Fan Disconnect 199 200 201 Replace Cache Battery Detach Replace SEP Replace RAID Controller 206 Introduction to RAID Technology BackgroundRAID 0 Striping interleaves data across multiple drives RAID 0 StripingRAID 1 Mirrors identical data to two drives RAID 1 MirroringRAID 3 Stripes data and adds a dedicated Parity Drive RAID 3 Block Striping with Dedicated ParityRAID 5 Stripes all drives with data and parity information RAID 5 Block Striping with Distributed ParityRAID 10 Mirroring / Striping RAID 50 Striping of Distributed Parity disk arrays RAID 50 Striping of Distributed ParityAdvantages Disadvantages Choosing a RAID Level215 216 Choosing Stripe Block Size Gigabyte BoundaryInitialization Partition and Format the Logical Drive Hot Spare DrivesCache Settings Where to Make SettingsRAID Level Migration From Increase Redundancy Capacity Add LosePerformance Ranges of Disk Array Expansion Current LD Size Maximum LD Sector Size Expansion Size VTrak is Beeping CLU Reports a ProblemWebPAM PRO Reports a Problem Troubleshooting Front Panel LEDs Display Amber or RedConnection Drive Status Indicators Dark Steady Flashing Amber RedGreen Dark Green Amber Red Back of EnclosureConnection Notification Event Notification ResponseEvent Action Controller NotificationDisk Notification Logical Drive NotificationLogical Drive Notification, 232 Enclosure Notification When a Disk Drive Fails Critical & Offline Disk ArraysRebuild Enclosure Problems With a Hot Spare DriveWithout a Hot Spare Drive 236 Overheating Battery Power SuppliesConnection Problems Scsi ConnectionsSerial Connections Network Connections How many VTrak subsystems can I connect to one Scsi chain? Frequently Asked QuestionsWhat kind of disk drives can I use with VTrak? Can I use my existing Scsi card with VTrak?Can WebPAM PRO connect through VTrak’s Serial RS-232 port? How can I tell when the VTrak has fully booted?Are disk arrays on VTrak limited to 2.199 terabytes? How can I be sure everything is working OK on the VTrak? Technical Support Services Contacting Technical SupportNorth & South America Pacific Rim Europe, Africa, Middle EastChina Disclaimer of other warranties Limited WarrantyYour Responsibilities Returning Product For RepairOr retailer Pin Signal Appendix a Serial Connector Pinout252 Index FRU LED 24, 65, 133 RAID 0 208 RAID 1 209 241