Chapter 8: Troubleshooting

VTrak is Beeping (below)

CLU Reports a Problem (below)

WebPAM PRO Reports a Problem (page 224)

LEDs Display Amber or Red (page 226)

Event Notification Response (page 230)

Critical & Offline Disk Arrays (page 234)

Enclosure Problems (page 235)

Connection Problems (page 239)

This Chapter covers troubleshooting procedures for VTrak.

VTrak is Beeping

VTrak’s audible alarm has four sound patterns:

Beep. Beep. Beep. – Indicates that a disk array is rebuilding

Beep-beep, beep-beep, beep-beep. – Indicates that a disk array is critical

Beep-beep-beep. Beep-beep-beep. – Indicates a problem with a field replaceable unit (FRU)

10 second continuous beep – Indicates that a disk array is offline

See “Critical & Offline Disk Arrays” on page 234.

See “Back of Enclosure” on page 229 for more information on FRUs.

CLU Reports a Problem

The CLU can report a variety of problems with the VTrak. In order to see them, the CLU must be open. Some conditions are only indicated when you select the corresponding function.

In this example, let us check disk array status.

1.Open the CLU.

2.Press 3 and Enter to select Disk Array Management.

3.Observe the status of your disk arrays.

ID Name

RAID

SBS

CAP

Member PDs

Status

-----------------------------------------------------------------------------

1

Array1

5

64K

239GB

1-2,4

Functional

2

Array2

1

64K

35GB

3,5

Critical

------------------------------------------------------------------------------------

223

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Promise Technology 15110 user manual VTrak is Beeping, CLU Reports a Problem