Chapter 9: Support
Contacting Technical Support
Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
If you decide to contact us, please have the following information available:
•Product model and serial number
•BIOS and driver version numbers
•A description of the problem / situation
•System configuration information, including: motherboard and CPU type, hard drive model(s), SATA/ATA/ATAPI drives & devices, and other controllers.
Technical Support Services
Promise Online™ Web Site | http://www.promise.com |
| (technical documents, drivers, utilities, etc.) |
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North & South America |
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support@promise.com | |
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Fax Technical Support | (408) |
| Attention: Technical Support |
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Phone Technical Support | (408) |
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If you wish to write us for | Promise Technology, Inc. |
support: | Attn: Technical Support |
| 580 Cottonwood Drive |
| Milpitas, CA 95035, USA |
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