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| Chapter 8: Troubleshooting |
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| Event | Action |
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| Connection Lost | Normal result of logging out. Also a result of poor |
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| SCSI/FC cable or network connection. |
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| Disk Notification |
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| Disk Down | Identify the disk drive involved. Power down the |
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| system, remove and test the drive. Replace the drive |
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| as needed. |
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| Disk Plugged In | A disk drive has been plugged into the enclosure. |
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| Normal. |
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| Disk Access Retry | Watch this disk drive. If problems persist, power down |
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| the system, remove and test the drive. Replace the |
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| drive as needed. |
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| Disk CRC Error | Identify the disk drive involved. Power down the |
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| system, remove and test the drive. Replace the drive |
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| as needed. |
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| Disk SMART Failed |
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| Disk ECC Error | Identify the disk drive involved. Power down the |
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| Disk Bad Sector | system, remove and test the drive. Replace the drive |
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| as needed. |
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| Disk Reserve Sector Error |
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| Disk Time Out |
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| Logical Drive |
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| Notification |
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| Create Logical Drive | A new logical drive was created. Normal. |
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| Delete Logical Drive | A logical drive was deleted. Normal. |
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| Logical Drive Critical | If |
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| automatically with a new disk drive. Identify and |
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| replace the failed drive. |
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| Without a hot spare, the logical drive will attempt to |
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| rebuild the failed drive. If this action repeats, remove |
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| the drive for test and repair or replacement. |
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| Logical Drive Offline | Go to the Promise website and download a document |
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| called Array Recovery Procedures or contact |
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| Technical Support. |
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| Logical Drive Migration | Expansion or RAID level change of logical drive |
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| Started | begun. Normal. |
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| Logical Drive |
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| Notification, cont. |
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