Index
A
abandoned call numbers (see Call History), 46
about this book conventions, x
how to use this guide, x organisation, ix related documents, xii
access codes, 72, 97, 100 account codes, 36, 97, 100
calls, 35 forced, 35
advisory messaging, 101 all call page, 69 alphanumeric entry, 74 ANI, 46
answer a call, 23 answering calls, 21 attendant console, 100 automatic
busy redial, 97, 100 callback, 40 callback cancel, 97, 100 hold, 25
line selection, 20 automatic hold, 25
B
background music (BGM), 41, 97, 100 browser, 10
busy override, 66 button
labels, 156 programming, 97
buttons
DSS on ADMs and DSS consoles, 84 fixed, 5, 30
flexible, 31 one touch, 98
C
caller ID, 46, 52 call forward
access codes, 97 any call, 43 override, 87 station, 42 system, 42
call history, 46 call hold, 24 calling, 21
calling from SoftIPT, 32
Strata CIX | 175 |