Appendix F - Troubleshooting
F.1 Ethernet Port Connection Problems
Problem and Indication | Possible Cause | Corrective Action |
The Ethernet Integrity Indicator (the yellow | Wrong type of Ethernet | If connected directly to |
LED embedded in the Ethernet connector) | cable | crossed cable. |
is off, and/or the Ethernet Activity Indicator |
| straight cable |
(the green embedded LED) does not blink |
|
|
when there should be traffic on the Ethernet | Faulty Ethernet cable | Replace cable |
port. |
|
|
The unit does not respond to ping. | Wrong IP configuration | Make sure that the PC is on the same |
|
| subnet as the unit*. |
|
|
|
| Wrong Ethernet port | Make sure that the speed and duplex |
| operation mode | settings in the PC match the |
|
| configuration in the unit (the default is |
|
| Auto Negotiation) |
| Wrong Management | Make sure all relevant parameters are |
| VLAN, User Filtering, | configured properly |
| Access to |
|
| Management.. |
|
|
|
|
*If the IP parameters of the unit are unknown, use the Set Factory Defaults utility to restore the default factory configuration of all parameters (except to Passwords, general FTP parameters and AU’s Frequency). The IP address of the unit after setting to factory defaults is 10.0.0.1.
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