136 Troubleshooting Tools
Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in
"Lockups and Software Problems" on page112 and run the Dell D iagnostics
before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
NOTE: The Drivers and Utilities disc is optional and may not ship with your
computer.
Enter system setup (see "System Setup" on page89), review your computer ’s
configuration information, and ensure that the device you want to test
displays in system setup and is active.
UNEXPECTED INTERRUPT IN PROTECTED MODE—Run the Dell Diagnostics (see "Dell
Diagnostics" on page136).
WARNING: DELL'S DISK MONITORING SYSTEM HAS DETECTED THAT DRIVE [0/1] ON THE IDE
CONTROLLER IS OPERATING OUTSIDE OF NORMAL SPECIFICATIONS. IT IS ADVISABLE TO
IMMEDIATELY BACK UP YOUR DATA AND REPLACE YOUR HARD DRIVE BY CALLING YOUR SUPPORT
DESK OR DELL—
If no replacement drive is immediately available and the drive is not
the only bootable drive, enter system setup (see "System Setup" on page89) and
change the appropriate drive setting to
None
. Then remove the drive from the
computer.
WRITE FAULT—
WRITE FAULT ON SELECTED DRIVE—
See "Drive Problems" on page107.
<drive letter>
:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY—The floppy drive cannot
read the disk. Insert a floppy disk into the drive and try again.