Chapter 16
Returning the Switch or Switch Components
■Returning an EX3200 or EX4200 Switch or Component for Repair or Replacement on page 197
■Locating the Serial Number on an EX3200 or EX4200 Switch or Component on page 198
■Contacting Customer Support to Obtain Return Materials Authorization for EX Series Switches on page 199
■Packing an EX3200 or EX4200 Switch or Component for Shipping on page 201
Returning an EX3200 or EX4200 Switch or Component for Repair or Replacement
If you need to return a switch or hardware component to Juniper Networks for repair or replacement, follow this procedure:
1.Determine the serial number of the component. For instructions, see “Locating the Serial Number on an EX3200 or EX4200 Switch or Component” on page 198.
2.Obtain an RMA number from JTAC as described in “Contacting Customer Support to Obtain Return Materials Authorization for EX Series Switches” on page 199.
NOTE: Do not return any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer through collect freight.
3.Pack the switch or component for shipping as described in “Packing an EX3200 or EX4200 Switch or Component for Shipping” on page 201.
For more information about return and repair policies, see the customer support page at http://www.juniper.net/support/guidelines.html.
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