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Documentation Feedback

We encourage you to provide feedback, comments, and suggestions so that we can improve the documentation. Send e-mail to techpubs-comments@juniper.netwith the following:

Document URL or title

Page number if applicable

Software version

Your name and company

Requesting Technical Support

Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.

JTAC policies—For a complete understanding of our JTAC procedures and policies, review the JTAC User Guide located at

http://www.juniper.net/customers/support/downloads/7100059-EN.pdf .

Product warranties—For product warranty information, visit

http://www.juniper.net/support/warranty/ .

JTAC hours of operation—The JTAC centers have resources available 24 hours a day, 7 days a week, 365 days a year.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

Find CSC offerings: http://www.juniper.net/customers/support/

Search for known bugs: http://www2.juniper.net/kb/

Find product documentation: http://www.juniper.net/techpubs/

Find solutions and answer questions using our Knowledge Base: http://kb.juniper.net/

Download the latest versions of software and review release notes: http://www.juniper.net/customers/csc/software/

Search technical bulletins for relevant hardware and software notifications: https://www.juniper.net/alerts/

Join and participate in the Juniper Networks Community Forum: http://www.juniper.net/company/communities/

Open a case online in the CSC Case Management tool: http://www.juniper.net/cm/

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Juniper Networks EX4200, EX3200 Documentation Feedback, Requesting Technical Support, Self-Help Online Tools and Resources