Chapter 16: Returning the Switch or Switch Components
■Returning an EX3200 or EX4200 Switch or Component for Repair or Replacement on page 197
■Returning an EX8200 Switch or Component for Repair or Replacement
Packing an EX3200 or EX4200 Switch or Component for Shipping
If you are returning a switch or component to Juniper Networks for repair or replacement, pack the item as described in this topic.
Before you begin packing an EX3200 and EX4200 switch or component, ensure that you have:
■Taken the necessary precautions to prevent ESD damage (see “Prevention of Electrostatic Discharge Damage on EX Series Switches” on page 236).
■Retrieved the original shipping carton and packing materials. Contact your JTAC representative if you do not have these materials, to learn about approved packing materials. See “Contacting Customer Support to Obtain Return Materials Authorization for EX Series Switches” on page 199.
Ensure that you have the following parts and tools available to pack an EX3200 or EX4200 switch:
■Antistatic bag, one for each component
■Electrostatic discharge (ESD) grounding strap
■Phillips (+) screwdriver, number 2
This topic describes:
■Packing an EX3200 or EX4200 Switch for Shipping on page 201
■Packing EX3200 or EX4200 Switch Components for Shipping on page 202
Packing an EX3200 or EX4200 Switch for Shipping
To pack a switch for shipping:
1.Attach the electrostatic discharge (ESD) grounding strap to your bare wrist and connect the strap to the ESD point on the chassis or to an outside ESD point if the switch is disconnected from earth ground. For more information about ESD, see “Prevention of Electrostatic Discharge Damage on EX Series Switches” on page 236.
2.On the console or other management device connected to the switch (to the master switch in a Virtual Chassis configuration), enter the CLI operational mode and issue the following command to shut down the switch software:
user@switch> request system halt
Wait until a message appears on the console confirming that the operating system has halted. For information about the request system halt command, see the
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