Nortel Networks NN43001-106 Automatic Call Distribution (ACD) Dialed Number Identication Services (DNIS) , Automatic Wake Up

236 Call Party Name Display

Automatic Call Distribution (ACD) Dialed Number Identiﬁcation Services

(DNIS) If an incoming trunk call from a route with DNIS is presented to a display

telephone, the identiﬁcation digits follow the regular trunk access code

and member number. It precedes the CPND name for the DNIS incoming

trunk group.

All display information associated with Automatic Wake Up (AWU)

programming is directed to line three of the display. Names are appended

to DNs appearing on line three if they are different from those on line two,

or if no DN appears on line two. There is no DN information on line two if

the attendant has initiated the AWU process while not on an active call. No

DES information is appended, since AWU operates on a DN basis.

Call Hold, Deluxe

When a call is put on hold, the holding telephone’s display clears. The held

telephone’s display does not change. When the telephone reestablishes the

call, the display returns the original DN and name.

Call Park

Upon valid operation of the Park key, or dial-access if used, CPND shows

the SPRE code and the Park Access ID. Because the Park Access Code is

displayed, no CPND name is displayed. The only time that the digit display

shows the actual DN of the parked party is when the parked party has been

retrieved, put on hold, and then retrieved from hold.

Call Pickup

For Call Pickup, CPND applies when the call is answered.

Call Pickup Network Wide

Network Call Party Name Display information is exchanged during Call

Pickup Network Wide calls if the sets involved in the call would normally

exchange the information for calls over the routes that have been used for

the original call and the call pickup. Conversely, if Network Called Party

Name Display would not operate for a normal call from the originating party

to the terminating party, the service will not be supported when Call Pickup

Network Wide is involved.

Call Transfer

When the Transfer key is pressed during an active call, the display clears.

The call is in a held state. The DN and name of the transferred telephone

appear on the display when the DN is dialed. When the transfer is complete,

the transferring telephone’s display clears because the telephone is now

disconnected. The transferred telephone’s display changes to show the

name of the newly connected party.

Nortel Communication Server 1000

Features and Services Fundamentals — Book 2 of 6 (C)

NN43001-106 02.04 Standard

Release 5.5 9 May 2008