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China - Attendant Monitor

Contents This section contains information on the following topics:
"Feature description" (page 407)
"Operating parameters" (page 408)
"Feature interactions" (page 408)
"Feature packaging" (page 411)
"Feature implementation" (page 411)
"Feature operation" (page 412)
Feature description

Attendant Monitor Function

Attendant Monitor is a customer defined option which allows the attendant
to monitor, in listen only mode, any established call involving a set or
trunk on the customer’s switch with or without the connected parties being
aware that monitoring is taking place (depends on the configuration of the
customer tone option).
The differences between the existing Busy Verify and Barge-In features and
the Attendant Monitor feature are the following:
•Attendant Monitor provides a listen only path for the attendant.
•There is no click sound given to the connected parties upon attendant
connection when the no tone option is configured.
•The tone to the connected parties may or may not be given depending
on the new customer tone option for Attendant Monitor.
•The display (if there is one) on any parties involved in the call does not
indicate that the attendant is monitoring.
Nortel Communication Server 1000
Features and Services Fundamentals — Book 2 of 6 (C)
NN43001-106 02.04 Standard
Release 5.5 9 May 2008
Copyright © 1994–2008, Nortel Networks
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