576 Console Operations
•When a ACG is in Night Service, a call to that ACG is redirected to the
customer or trunk night DN, or to a night ACG (LD 15 option NCA/NCD).

Queue Thermometer

This part of the feature applies to a special console which has four
single-digit numeric displays. Each display can be configured to show the
number of attendant calls in queue for specified ICI keys of a customer
or an ACG (LD 15 option MTI/CUI).
A queue thermometer display can also be configured to show the number
of calls to those ICI keys that are not individually displayed on any other
display of that console.
Optionally, this sum may exclude calls to ICI keys to which inter-attendant
calls, recalls and metered calls are presented (LD 15 option DRT/DRE).
Operating parameters
Console Presentation
When Multi-tenant Service (MTS) is in use, the following limitations apply
when using Console Operations:
•All attendants must belong to an ACG
•All attendants must belong to only one ACG, and
•No attendants must belong to ACG 0.
Feature interactions
Console Presentation

Departmental Listing Directory Number

Departmental Listing Directory Number is a way of directing attendant calls.
The feature has some similarities to MTS, but it overrides Multi-tenant
Service (MTS) and is therefore not affected by Console Presentation.

Listed Directory Numbers, Network Wide

Console Operation makes it possible for each console to select which ICI
call types is presented to the console. Network wide LDN does not work
with the Console Presentation feature because it is not supported by NAS.
Console Operation can, however, be configured with two additional LDNs.
The queue thermometer indicates how many calls are in the queue for a
certain ICI key. An ICI key can correspond to more than one ICI type. Even
though the ICI type of a call may be different with or without this feature
active, it will not interact with queue thermometer operations.
Feature packaging
Console Operations (COOP) package 169.
Nortel Communication Server 1000
Features and Services Fundamentals — Book 2 of 6 (C)
NN43001-106 02.04 Standard
Release 5.5 9 May 2008
Copyright © 1994–2008, Nortel Networks
.