Feature interactions 547
Automatic Call Distribution Overflow
If an ACD call from a route with CCB enabled is diverted to an overflow ACD
DN and answer supervision has not already been provided, the answer
signal returned to the CO depends on the source ACD queue from where
the call came. If the source ACD queue has CCB enabled, the CCB signal
is sent to the CO.
Autoterminate
If an incoming DID or CO call from an autoterminate trunk terminates on a
set or ACD queue with a CCBA Class of Service, the CCB answer signal
is provided in place of the regular answer signal.
Basic Rate Interface (BRI) Sets
For BRI sets CCBA/CCBD Class of Service cannot be programmed.
Therefore, it is not possible to prevent BRI sets from accepting DDC collect
calls.
Central Answering Position
The answer signal returned to the CO for calls that get answered by a Central
Answering Position (CAP) is determined by the source ACD configuration
and not the customer option (CCBA/CCBD in LD 15) on the source node.
Centralized Attendant Service
The answer signal returned to the CO for calls that get answered by a
Centralized Attendant Service is determined by the customer option
(CCBA/CCDB in LD 15) on the source node.
Centrex Switchhook Flash
A Centrex Switchhook Flash cannot be invoked by another feature while the
CCB answer signal is being sent.
Malicious Call Trace - Enhanced
If a station activates Malicious Call Trace (MCT) while the CCB answer
signal is being sent, MCT activation is ignored. This also applies to the case
when MCT is activated from a remote node.
Meridian Mail
Because Meridian Mail is configured using ACD queues, the same
interactions exist as in the ACD case. When Meridian Mail sends a call
answer message to the system, the CCB configuration in the source ACD
queue is used to determine if a CCB answer signal should be sent to
the Central Office. All mail boxes using the same ACD queue to access
Meridian Mail will get the same CCB treatment.
Nortel Communication Server 1000
Features and Services Fundamentals — Book 2 of 6 (C)
NN43001-106 02.04 Standard
Release 5.5 9 May 2008
Copyright © 1994–2008, Nortel Networks
.