Feature operation 413
Attendant Monitor Customer tone is denied (TOD), there is no
indication given to the connected parties that the attendant is
monitoring. If the Attendant Monitor Customer Tone is allowed
(TOA), a burst of tone is sent to the connected parties every 16
seconds. When the monitored DN disconnects from the call,
Attendant Monitor is deactivated.
In all of the above situations, the display on the parties involved
in the call does not indicate that the attendant has attempted to
monitor. With TOD configured, upon the attendant successfully
joining the connection there is no click sound given to the monitored
parties that could indicate that the attendant has joined in.
5When Attendant Monitor is deactivated, the attendant is released
from monitoring and is free to process calls. Deactivation occurs
due to the following:
•The RLS key on the attendant console is pressed.
•Any DN involved in the monitored call disconnects.
•Any DN involved in the monitored call at the customer location
activates some form of call modification.
—End—

Monitor a Trunk

Step Action
1Press an idle Loop key on the attendant console. The Loop indicator
is lit.
2Press the Barge-In key. The Barge-In lamp is lit.
3Press the Barge-In key again to enable Attendant Monitor. The
Barge-In lamp is in the flashing state indicating that the Attendant
Monitor option is enabled.
4Dial the trunk access code and the route member number, then
press (#). One of the following happens:
•Attendant Monitor is blocked when the trunk is disabled.
•Attendant Monitor is blocked when the trunk is idle.
•Attendant Monitor is blocked when the trunk is not assigned.
•Attendant Monitor is blocked when the trunk is already being
monitored by another attendant.
Nortel Communication Server 1000
Features and Services Fundamentals — Book 2 of 6 (C)
NN43001-106 02.04 Standard
Release 5.5 9 May 2008
Copyright © 1994–2008, Nortel Networks
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