Use alternate or scheduled services | Nortel Networks PO937240 02

102 Chapter 12 System features

Use alternate or scheduled services

There are three types of services for Business Communications Manager to handle calls in a different way on different days, and at different times of the day:

•Restriction service

•Ringing service

•Routing service

The installer customizes and programs all three services, that is the six schedules available to each service. The installer programs one telephone used to turn services on and off, and display what services are in use. This specific telephone is called the control telephone.

Restriction service

Restriction service prevents a user from dialing some types of calls from a telephone or from lines that are available at the telephone. The installer programs restrictions.

Ringing service

Ringing service makes additional telephones ring for incoming calls on external lines. For example, incoming external calls can ring at a security guard’s telephone during the night, or calls to one attendant can ring at another attendant’s telephone during lunch. Ringing service does not suppress your normal ringing assignment.

Routing service

Routing service allows you to assign alternate routes to calls.You can take advantage of lower costs available on selected routes for some days and at some times. Both the normal and alternate routes are programmed by your installer.

Turning services on and off

Three programming settings: Manual, Automatic and Off, control how the system uses different services and their schedules.

•Manual allows you to turn the service on and off at any time from a control telephone using a feature code.

•Automatic allows you to use the pre-assigned stop and start time for a service. You can enable and cancel the service by entering the appropriate feature code at a control telephone. If you select this setting, you use the start and stop times programmed by your installer.

•Off prevents the service from being activated.

For more information about programming using Unified Manager, see the Business Communications Manager Programming Operations Guide.

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Nortel Networks PO937240 02 Use alternate or scheduled services, Restriction service, Ringing service, Routing service

Contents

Return Copyright 2001 Nortel Networks Trademarks Contents Chapter Make a call Chapter Time-saving features Chapter Communicating in the office Chapter Hunt Groups Chapter System features 101 Chapter Hospitality Services Appendix a Feature Codes Figures Figures P0937240 Tables Tables P0937240 Text conventions PrefaceBefore you begin Emergency 911 Dialing Acronyms Related publications Preface P0937240 Chapter Introduction Unified ManagerTelephone types Telephone installation T7100, T7208, T7316, M7324 and M7324N telephones Installing a T7316 telephone North America Mounting a T7316 telephone with a stand on the wall Name a telephone or a line Extension numbers Private line Line assignmentPrime line Target line Telephone buttons Telephone buttons One-line and two-line displays Buttons under the display Memory buttons Program buttons Introduction P0937240 Distinctive Line Ring Chapter Answer callsRing types Call Ringing Information about a call on the display What line indicators meanLine buttons Call Answering Call Information for a specific call View Call Information before or after answeringView Call Information for a call on hold Priority Call Answer calls at a prime telephoneChange which call information appears first Central answering position CAP module Customize your CAP module Monitor telephones with the CAP module Directed Pickup Pick up a call ringing at another telephoneRelease button Group Pickup Change a telephone’s pickup group Trunk AnswerAnswer buttons Listen to a call as a group Cancel Group Listening Chapter Make a call Messages on page 71 and Turn on Ring Again on Line pools Use a line pool to make a call Standard dial Program a line pool feature codeSelect how you dial your calls Automatic dial Priority Call Receive a busy signal on an internal callPre-dial Program a telephone to make priority calls Ring Again Turn on Ring Again Message Cancel Ring AgainCreate a Conference Call Disconnect one party Separate holding of two calls Put a conference on hold Split a conference Leave a conference call Make a call P0937240 Chapter Time-saving features AutodialSelect a line for Autodial Use intercom as the line for Autodial Last Number Redial Speed DialPrevent Last Number Redial System Speed Dial codes Personal Speed Dial Prevent Saved Number Redial Saved Number RedialSave a number Dial a saved number Hidden number No number saved Retrieve a held call Chapter Handling callsUse Hold Hold automatically Transfer calls Hold a call exclusivelyCall Queuing Cancel a transfer Transfer external calls Camp-on Call Park Park a call Retrieve a parked call Callback Handling calls P0937240 Cancel Call Forward Chapter Forward your callsCall Forward Override Call Forward Change the automatic Call Forward settingsChange the delay before a call is forwarded Change Call Forward no answer Call Forward and voice mail Line Redirection Allow a telephone to redirect calls How Line Redirection is different from Call ForwardTurn on Line Redirection Cancel Line Redirection Turn the redirect ring for a telephone on or off Outgoing line you have selected as a destination.You cannot Chapter Communicating in the office Make a page announcementShortcuts Activate and deactivate the Page feature Create page zones Using Page with external equipment MessagesSend a message Cancel a message you have sent Review your messagesReply to a message Remove items from your message list View messages you have sent Make a Voice Call Answer a Voice Call using Handsfree AnswerbackVoice Call Mute Voice Call tones Cancel Voice Call Deny Voice Call Deny Chapter Track your incoming calls Call LogCall Log options View your Call Log Log a call manuallyDelete old log items View a Call Log item Make a call using Call Log Create a password to your Call LogErase log items Change your Call Log password Delete an assigned passwordProgram a telephone to log calls automatically Line061 Ø227 Track your incoming calls P0937240 Adjust the contrast on the display Chapter Customize your telephoneChange the language on the display Adjust the Ring volume Button InquiryChange the type of ring Programming feature codes Erase a feature button Default button assignments Rules of default button assignment T7316 Button mapping T7316 and T7208 telephone button defaults M7324 Button mapping M7324N telephone button defaults Button assignment on the M7324 telephone T7100 telephone button defaults Move line buttons Restore the messages and calls indication Hide the message or calls indication Customize your telephone P0937240 Chapter Hunt Groups Distribution mode Members of the group Hunt Groups Chapter Telephone featuresMoving telephones Prevent calls from ringing at your telephone Use Do Not Disturb Cancel Do Not DisturbTurn Privacy on or off for a call Stop calls Make a call private Handsfree and MuteCreate a conference call by releasing privacy Answer calls without lifting the handset Change a handsfree call to a normal call Mute HandsfreeChange a normal call to handsfree Handsfree Accidental disconnect Call Duration TimerHearing aid compatibility Disconnect supervision Cancel Background Music Background Music Chapter System features Network name displayName and number blocking Ringing service Use alternate or scheduled servicesRestriction service Routing service Turn services on and off using feature codes View active services from a two-line display telephone View active services from a one-line display telephone List Log password User passwordsRegistration password Special telephones Hotline bypass HotlineChange direct dial telephone assignments Make a telephone a hotline telephone Set lock Auxiliary ringerControl telephone Change Set Lock programming for a telephone Link Host System dialing signalsPrevent a telephone from using Link Pause Pulse or tone dialing Run/StopWait for Dial Tone Class of Service COS Access your system from an external locationDirect Inward System Access Disa Pulse dialing for a call Change your Class of Service Remote access over the public networkClass of Service COS passwords Maintain security Voice mail Tones Call Forward Service provider featuresCall the number where your calls are forwarded Automatic Call Back Automatic Recall Types of telephone set Chapter Hospitality ServicesHospitality Services HS admin set Common set Alarm time AL feature Program the Alarm time featureChange or cancel an Alarm time Hospitality Services admin alarm feature Cancel an alarmTurn off an Alarm Room occupancy Room conditionProgramming the state of a room set Room condition with a Hospitality service admin set Room condition from a room set Hospitality passwords Desk admin passwordRoom condition password Chapter Portable telephone and handset features Portable telephones Portable telephone features Features available to a portable telephones in the system Wireless Portable Language Selection Wireless Call Forward No Answer enhancementDirected Call Pickup Portable telephone and handset features P0937240 Report and record alarm codes Chapter TroubleshootingAlarm codes Test the telephone Test the telephone headset Test the telephone buttonsTest the speaker in the telephone handset Test the telephone speaker Test the power supply to a telephone Troubleshooting P0937240 Appendix a Feature Codes ≤‚⁄ ≤‡ﬂ ≤ﬂ⁄ ≤·⁄ Features sorted by activation code Feature Codes Features sorted by activation code ≤£‚· ≤·‡ Appendix B Common display prompts and error messages You are receiving a call from extension YES no Block Only. Select an outgoing line Symbols IndexNumerics Cancel ClearedLINENAM DND transfer Feature code Use 74 Use Setname Inactive feature Line 061 waiting Line denied 36, 40 Line hung up Line in use No free lines No info to log Redir by Select a line 40 Select line out Select lines Send message? Unequipped line Unknown name Your list full