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Nortel Networks PO937240 02 Room occupancy, Room condition, Programming the state of a room set

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118 Chapter 13 Hospitality Services

Room occupancy

The Room occupancy (RO) feature allows front desk operators to assign dialing restrictions to room sets, and works with the Room condition (RC) feature. The RO feature does not apply to common sets. Dialing restrictions for room sets are defined in Unified Manager. For more information, refer to the Business Communications Manager Programming Operations Guide.

The RO feature uses the following room states: Vacant filter, Basic filter, Mid filter, and Full filter. A variety of dialing filters can be configured for each room state. The default setting is Vacant.

•Vacant — Room is empty.

•Basic — Room is occupied.

•Mid — Room is occupied.

•Full — Room is occupied.

Programming the state of a room set

To access the Room Occupancy feature and assign the state of a room set:

1Press ≤°‡· on a T7316 or M7324(N) two-line display telephone.

2If configured, the display shows Password:. Enter the Desk admin password.

3The display shows Oc of rm#:. Enter the room number and press OK.

4The display shows rrrrr:Vacant. Press the CHANGE display button and select the required status for the room set: Vacant, Basic, Mid or Full. The default setting isVacant.

5To program other rooms, press the FIND or NEXT display button and return to step 3. If no more rooms require programming, press the ® button to exit programming.

Note: Programming a room to Vacant state cancels any outstanding alarms.

Room condition

The Room condition (RC) feature allows users to exchange information about the serviced state of a room. Users are front desk attendants, and cleaning or maintenance personnel of an establishment. The RC feature is not available from a common set.

The system maintains a database of the state of each room. This database is accessed from either the room set or a Hospitality Services admin set.

Room sets can:

•assign the associated room state to Service done (Srvc done)

•assign the associated room state to Needs service (Needs srvc)

•query the state of the associated room on a set with a display

P0937240 02

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Nortel Networks PO937240 02 manual Room occupancy, Room condition, Programming the state of a room set

Contents

Return Copyright 2001 Nortel Networks TrademarksContents Chapter Make a call Chapter Time-saving features Chapter Communicating in the office Chapter Hunt Groups Chapter System features 101 Chapter Hospitality Services Appendix a Feature Codes Figures Figures P0937240 Tables Tables P0937240 Text conventions PrefaceBefore you begin Emergency 911 DialingAcronyms Related publications Preface P0937240 Unified Manager Chapter IntroductionTelephone types Telephone installation T7100, T7208, T7316, M7324 and M7324N telephonesInstalling a T7316 telephone North America Mounting a T7316 telephone with a stand on the wall Name a telephone or a line Extension numbersPrivate line Line assignmentPrime line Target lineTelephone buttons Telephone buttonsOne-line and two-line displays Buttons under the displayMemory buttons Program buttonsIntroduction P0937240 Distinctive Line Ring Chapter Answer callsRing types Call RingingInformation about a call on the display What line indicators meanLine buttons Call AnsweringView Call Information before or after answering Call Information for a specific callView Call Information for a call on hold Answer calls at a prime telephone Priority CallChange which call information appears first Central answering position CAP module Customize your CAP module Monitor telephones with the CAP moduleDirected Pickup Pick up a call ringing at another telephoneRelease button Group PickupTrunk Answer Change a telephone’s pickup groupAnswer buttons Listen to a call as a group Cancel Group Listening Chapter Make a call Messages on page 71 and Turn on Ring Again on Line pools Use a line pool to make a callStandard dial Program a line pool feature codeSelect how you dial your calls Automatic dialPriority Call Receive a busy signal on an internal callPre-dial Program a telephone to make priority callsRing Again Turn on Ring AgainMessage Cancel Ring AgainCreate a Conference Call Disconnect one partySeparate holding of two calls Put a conference on holdSplit a conference Leave a conference callMake a call P0937240 Autodial Chapter Time-saving featuresSelect a line for Autodial Use intercom as the line for Autodial Speed Dial Last Number RedialPrevent Last Number Redial System Speed Dial codes Personal Speed DialPrevent Saved Number Redial Saved Number RedialSave a number Dial a saved numberHidden number No number saved Retrieve a held call Chapter Handling callsUse Hold Hold automaticallyHold a call exclusively Transfer callsCall Queuing Cancel a transfer Transfer external callsCamp-on Call Park Park a call Retrieve a parked callCallback Handling calls P0937240 Chapter Forward your calls Cancel Call ForwardCall Forward Override Call Forward Change the automatic Call Forward settingsChange the delay before a call is forwarded Change Call Forward no answerCall Forward and voice mail Line RedirectionHow Line Redirection is different from Call Forward Allow a telephone to redirect callsTurn on Line Redirection Cancel Line Redirection Turn the redirect ring for a telephone on or offOutgoing line you have selected as a destination.You cannot Make a page announcement Chapter Communicating in the officeShortcuts Activate and deactivate the Page feature Create page zonesMessages Using Page with external equipmentSend a message Review your messages Cancel a message you have sentReply to a message Remove items from your message list View messages you have sent Make a Voice Call Answer a Voice Call using Handsfree AnswerbackVoice Call Mute Voice Call tonesCancel Voice Call Deny Voice Call DenyCall Log Chapter Track your incoming callsCall Log options View your Call Log Log a call manuallyDelete old log items View a Call Log itemCreate a password to your Call Log Make a call using Call LogErase log items Delete an assigned password Change your Call Log passwordProgram a telephone to log calls automatically Line061 Ø227 Track your incoming calls P0937240 Chapter Customize your telephone Adjust the contrast on the displayChange the language on the display Button Inquiry Adjust the Ring volumeChange the type of ring Programming feature codes Erase a feature buttonDefault button assignments Rules of default button assignmentT7316 Button mapping T7316 and T7208 telephone button defaults M7324 Button mappingM7324N telephone button defaults Button assignment on the M7324 telephoneT7100 telephone button defaults Move line buttonsRestore the messages and calls indication Hide the message or calls indicationCustomize your telephone P0937240 Chapter Hunt Groups Distribution mode Members of the groupHunt Groups Chapter Telephone featuresMoving telephones Prevent calls from ringing at your telephoneUse Do Not Disturb Cancel Do Not DisturbTurn Privacy on or off for a call Stop callsMake a call private Handsfree and MuteCreate a conference call by releasing privacy Answer calls without lifting the handsetChange a handsfree call to a normal call Mute HandsfreeChange a normal call to handsfree HandsfreeAccidental disconnect Call Duration TimerHearing aid compatibility Disconnect supervisionCancel Background Music Background MusicNetwork name display Chapter System featuresName and number blocking Ringing service Use alternate or scheduled servicesRestriction service Routing serviceTurn services on and off using feature codes View active services from a two-line display telephoneView active services from a one-line display telephone ListLog password User passwordsRegistration password Special telephonesHotline bypass HotlineChange direct dial telephone assignments Make a telephone a hotline telephoneSet lock Auxiliary ringerControl telephone Change Set Lock programming for a telephoneLink Host System dialing signalsPrevent a telephone from using Link PauseRun/Stop Pulse or tone dialingWait for Dial Tone Class of Service COS Access your system from an external locationDirect Inward System Access Disa Pulse dialing for a callChange your Class of Service Remote access over the public networkClass of Service COS passwords Maintain securityVoice mail TonesCall Forward Service provider featuresCall the number where your calls are forwarded Automatic Call BackAutomatic Recall Types of telephone set Chapter Hospitality ServicesHospitality Services HS admin set Common setProgram the Alarm time feature Alarm time AL featureChange or cancel an Alarm time Cancel an alarm Hospitality Services admin alarm featureTurn off an Alarm Room condition Room occupancyProgramming the state of a room set Room condition with a Hospitality service admin set Room condition from a room setDesk admin password Hospitality passwordsRoom condition password Chapter Portable telephone and handset features Portable telephonesPortable telephone features Features available to a portable telephones in the systemWireless Call Forward No Answer enhancement Wireless Portable Language SelectionDirected Call Pickup Portable telephone and handset features P0937240 Report and record alarm codes Chapter TroubleshootingAlarm codes Test the telephoneTest the telephone headset Test the telephone buttonsTest the speaker in the telephone handset Test the telephone speakerTest the power supply to a telephone Troubleshooting P0937240 Appendix a Feature Codes ≤‚⁄≤‡ﬂ ≤ﬂ⁄ ≤·⁄ Features sorted by activation code Feature Codes Features sorted by activation code ≤£‚· ≤·‡ Appendix B Common display prompts and error messages You are receiving a call from extensionYES no Block Only. Select an outgoing line Index SymbolsNumerics Cancel ClearedLINENAM DND transfer Feature code Use 74 Use Setname Inactive feature Line 061 waiting Line denied 36, 40 Line hung up Line in use No free lines No info to log Redir by Select a line 40 Select line out Select lines Send message? Unequipped line Unknown name Your list full