Central answering position CAP module | Nortel Networks PO937240 02

Chapter 2 Answer calls 33

Line061 to prime

Line002>Line052

There is no telephone that can receive a call on line 061 so the system has transferred it to you.

The call coming in on line 002 for target line 052 has come to you because Line 052 is busy.

For other displays, see Appendix B, “Common display prompts and error messages,” on page 137.

Central answering position (CAP) module

A CAP module is an add-on device that provides 48 additional memory or line buttons. You can connect one or two CAP modules to the telephone to increase the number of lines it can handle. A CAP can monitor system telephone status, answer external calls on up to 120 lines, and send up to 30 messages to other system telephones.

A central answering position (CAP) is an M7324 or M7324N telephone and a CAP module(s) that your installer or customer service representative programmed as a CAP. You can have up to five telephones programmed as CAPs connected to Business Communications Manager. The CAP is best as the prime telephone and direct-dial telephone for the lines and telephones. Refer to “CAP module with M7324 and M7324N telephones” on page 34.

Telephone Features Programming Guide

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Nortel Networks PO937240 02 manual Central answering position CAP module

Contents

Return Trademarks Copyright 2001 Nortel Networks Contents Chapter Make a call Chapter Time-saving features Chapter Communicating in the office Chapter Hunt Groups Chapter System features 101 Chapter Hospitality Services Appendix a Feature Codes Figures Figures P0937240 Tables Tables P0937240 Before you begin PrefaceText conventions Emergency 911 Dialing Acronyms Related publications Preface P0937240 Chapter Introduction Unified ManagerTelephone types T7100, T7208, T7316, M7324 and M7324N telephones Telephone installation Installing a T7316 telephone North America Mounting a T7316 telephone with a stand on the wall Extension numbers Name a telephone or a line Prime line Line assignmentPrivate line Target line Telephone buttons Telephone buttons Buttons under the display One-line and two-line displays Program buttons Memory buttons Introduction P0937240 Ring types Chapter Answer callsDistinctive Line Ring Call Ringing Line buttons What line indicators meanInformation about a call on the display Call Answering Call Information for a specific call View Call Information before or after answeringView Call Information for a call on hold Priority Call Answer calls at a prime telephoneChange which call information appears first Central answering position CAP module Monitor telephones with the CAP module Customize your CAP module Release button Pick up a call ringing at another telephoneDirected Pickup Group Pickup Change a telephone’s pickup group Trunk AnswerAnswer buttons Listen to a call as a group Cancel Group Listening Chapter Make a call Messages on page 71 and Turn on Ring Again on Use a line pool to make a call Line pools Select how you dial your calls Program a line pool feature codeStandard dial Automatic dial Pre-dial Receive a busy signal on an internal callPriority Call Program a telephone to make priority calls Turn on Ring Again Ring Again Create a Conference Call Cancel Ring AgainMessage Disconnect one party Put a conference on hold Separate holding of two calls Leave a conference call Split a conference Make a call P0937240 Chapter Time-saving features AutodialSelect a line for Autodial Use intercom as the line for Autodial Last Number Redial Speed DialPrevent Last Number Redial Personal Speed Dial System Speed Dial codes Save a number Saved Number RedialPrevent Saved Number Redial Dial a saved number Hidden number No number saved Use Hold Chapter Handling callsRetrieve a held call Hold automatically Transfer calls Hold a call exclusivelyCall Queuing Transfer external calls Cancel a transfer Camp-on Call Park Retrieve a parked call Park a call Callback Handling calls P0937240 Cancel Call Forward Chapter Forward your callsCall Forward Change the delay before a call is forwarded Change the automatic Call Forward settingsOverride Call Forward Change Call Forward no answer Line Redirection Call Forward and voice mail Allow a telephone to redirect calls How Line Redirection is different from Call ForwardTurn on Line Redirection Turn the redirect ring for a telephone on or off Cancel Line Redirection Outgoing line you have selected as a destination.You cannot Chapter Communicating in the office Make a page announcementShortcuts Create page zones Activate and deactivate the Page feature Using Page with external equipment MessagesSend a message Cancel a message you have sent Review your messagesReply to a message Remove items from your message list View messages you have sent Voice Call Answer a Voice Call using Handsfree AnswerbackMake a Voice Call Mute Voice Call tones Voice Call Deny Cancel Voice Call Deny Chapter Track your incoming calls Call LogCall Log options Delete old log items Log a call manuallyView your Call Log View a Call Log item Make a call using Call Log Create a password to your Call LogErase log items Change your Call Log password Delete an assigned passwordProgram a telephone to log calls automatically Line061 Ø227 Track your incoming calls P0937240 Adjust the contrast on the display Chapter Customize your telephoneChange the language on the display Adjust the Ring volume Button InquiryChange the type of ring Erase a feature button Programming feature codes Rules of default button assignment Default button assignments T7316 Button mapping M7324 Button mapping T7316 and T7208 telephone button defaults Button assignment on the M7324 telephone M7324N telephone button defaults Move line buttons T7100 telephone button defaults Hide the message or calls indication Restore the messages and calls indication Customize your telephone P0937240 Chapter Hunt Groups Members of the group Distribution mode Moving telephones Chapter Telephone featuresHunt Groups Prevent calls from ringing at your telephone Turn Privacy on or off for a call Cancel Do Not DisturbUse Do Not Disturb Stop calls Create a conference call by releasing privacy Handsfree and MuteMake a call private Answer calls without lifting the handset Change a normal call to handsfree Mute HandsfreeChange a handsfree call to a normal call Handsfree Hearing aid compatibility Call Duration TimerAccidental disconnect Disconnect supervision Background Music Cancel Background Music Chapter System features Network name displayName and number blocking Restriction service Use alternate or scheduled servicesRinging service Routing service View active services from a two-line display telephone Turn services on and off using feature codes List View active services from a one-line display telephone Registration password User passwordsLog password Special telephones Change direct dial telephone assignments HotlineHotline bypass Make a telephone a hotline telephone Control telephone Auxiliary ringerSet lock Change Set Lock programming for a telephone Prevent a telephone from using Link Host System dialing signalsLink Pause Pulse or tone dialing Run/StopWait for Dial Tone Direct Inward System Access Disa Access your system from an external locationClass of Service COS Pulse dialing for a call Class of Service COS passwords Remote access over the public networkChange your Class of Service Maintain security Tones Voice mail Call the number where your calls are forwarded Service provider featuresCall Forward Automatic Call Back Automatic Recall Hospitality Services HS admin set Chapter Hospitality ServicesTypes of telephone set Common set Alarm time AL feature Program the Alarm time featureChange or cancel an Alarm time Hospitality Services admin alarm feature Cancel an alarmTurn off an Alarm Room occupancy Room conditionProgramming the state of a room set Room condition from a room set Room condition with a Hospitality service admin set Hospitality passwords Desk admin passwordRoom condition password Portable telephones Chapter Portable telephone and handset features Features available to a portable telephones in the system Portable telephone features Wireless Portable Language Selection Wireless Call Forward No Answer enhancementDirected Call Pickup Portable telephone and handset features P0937240 Alarm codes Chapter TroubleshootingReport and record alarm codes Test the telephone Test the speaker in the telephone handset Test the telephone buttonsTest the telephone headset Test the telephone speaker Test the power supply to a telephone Troubleshooting P0937240 ≤‚⁄ Appendix a Feature Codes ≤‡ﬂ ≤ﬂ⁄ ≤·⁄ Features sorted by activation code Feature Codes Features sorted by activation code ≤£‚· ≤·‡ You are receiving a call from extension Appendix B Common display prompts and error messages YES no Block Only. Select an outgoing line Symbols IndexNumerics Cancel ClearedLINENAM DND transfer Feature code Use 74 Use Setname Inactive feature Line 061 waiting Line denied 36, 40 Line hung up Line in use No free lines No info to log Redir by Select a line 40 Select line out Select lines Send message? Unequipped line Unknown name Your list full