Chapter Hospitality Services | Nortel Networks PO937240 02 manual

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Chapter 13

Hospitality Services

Hospitality Services (HS) is a group of features that increases the value of Business Communications Manager. The Hospitality Services feature is used in small to medium sized facilities such as hotels, motels, or hospitals.

In a hotel setting, guests gain improved services through immediate access to basic functions such as:

•wake-up service or reminders

•accurate tracking of the room’s service requirements

Types of telephone set

Telephones in your system are assigned as one of three types of sets:

•common set

•room set

•Hospitality Services (HS) admin set.

Common set

A common set can be a telephone found in a lobby, office, or common area not associated with a room. A common set does not have access to all of the HS features.

Room set

You need to start a Unified Manager session to assign a Room set to a room.You can assign up to five sets to the same room which then share the same room number. For more information about programming using Unified Manager, see the Business Communications Manager Programming Operations Guide.

Hospitality Services (HS) admin set

A Hospitality Services (HS) admin set is any two-line display telephone in the system. You can program an HS admin set to require a user to enter the Desk admin password before accessing HS admin features. For more information about programming an admin set, see the Business Communications Manager Programming Operations Guide.

Telephone Features Programming Guide

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Nortel Networks PO937240 02 manual Chapter Hospitality Services, Types of telephone set, Common set, Room set

Contents

Return Trademarks Copyright 2001 Nortel Networks Contents Chapter Make a call Chapter Time-saving features Chapter Communicating in the office Chapter Hunt Groups Chapter System features 101 Chapter Hospitality Services Appendix a Feature Codes Figures Figures P0937240 Tables Tables P0937240 Emergency 911 Dialing PrefaceBefore you begin Text conventions Acronyms Related publications Preface P0937240 Unified Manager Chapter IntroductionTelephone types T7100, T7208, T7316, M7324 and M7324N telephones Telephone installation Installing a T7316 telephone North America Mounting a T7316 telephone with a stand on the wall Extension numbers Name a telephone or a line Target line Line assignmentPrime line Private line Telephone buttons Telephone buttons Buttons under the display One-line and two-line displays Program buttons Memory buttons Introduction P0937240 Call Ringing Chapter Answer callsRing types Distinctive Line Ring Call Answering What line indicators meanLine buttons Information about a call on the display View Call Information before or after answering Call Information for a specific callView Call Information for a call on hold Answer calls at a prime telephone Priority CallChange which call information appears first Central answering position CAP module Monitor telephones with the CAP module Customize your CAP module Group Pickup Pick up a call ringing at another telephoneRelease button Directed Pickup Trunk Answer Change a telephone’s pickup groupAnswer buttons Listen to a call as a group Cancel Group Listening Chapter Make a call Messages on page 71 and Turn on Ring Again on Use a line pool to make a call Line pools Automatic dial Program a line pool feature codeSelect how you dial your calls Standard dial Program a telephone to make priority calls Receive a busy signal on an internal callPre-dial Priority Call Turn on Ring Again Ring Again Disconnect one party Cancel Ring AgainCreate a Conference Call Message Put a conference on hold Separate holding of two calls Leave a conference call Split a conference Make a call P0937240 Autodial Chapter Time-saving featuresSelect a line for Autodial Use intercom as the line for Autodial Speed Dial Last Number RedialPrevent Last Number Redial Personal Speed Dial System Speed Dial codes Dial a saved number Saved Number RedialSave a number Prevent Saved Number Redial Hidden number No number saved Hold automatically Chapter Handling callsUse Hold Retrieve a held call Hold a call exclusively Transfer callsCall Queuing Transfer external calls Cancel a transfer Camp-on Call Park Retrieve a parked call Park a call Callback Handling calls P0937240 Chapter Forward your calls Cancel Call ForwardCall Forward Change Call Forward no answer Change the automatic Call Forward settingsChange the delay before a call is forwarded Override Call Forward Line Redirection Call Forward and voice mail How Line Redirection is different from Call Forward Allow a telephone to redirect callsTurn on Line Redirection Turn the redirect ring for a telephone on or off Cancel Line Redirection Outgoing line you have selected as a destination.You cannot Make a page announcement Chapter Communicating in the officeShortcuts Create page zones Activate and deactivate the Page feature Messages Using Page with external equipmentSend a message Review your messages Cancel a message you have sentReply to a message Remove items from your message list View messages you have sent Mute Voice Call tones Answer a Voice Call using Handsfree AnswerbackVoice Call Make a Voice Call Voice Call Deny Cancel Voice Call Deny Call Log Chapter Track your incoming callsCall Log options View a Call Log item Log a call manuallyDelete old log items View your Call Log Create a password to your Call Log Make a call using Call LogErase log items Delete an assigned password Change your Call Log passwordProgram a telephone to log calls automatically Line061 Ø227 Track your incoming calls P0937240 Chapter Customize your telephone Adjust the contrast on the displayChange the language on the display Button Inquiry Adjust the Ring volumeChange the type of ring Erase a feature button Programming feature codes Rules of default button assignment Default button assignments T7316 Button mapping M7324 Button mapping T7316 and T7208 telephone button defaults Button assignment on the M7324 telephone M7324N telephone button defaults Move line buttons T7100 telephone button defaults Hide the message or calls indication Restore the messages and calls indication Customize your telephone P0937240 Chapter Hunt Groups Members of the group Distribution mode Prevent calls from ringing at your telephone Chapter Telephone featuresMoving telephones Hunt Groups Stop calls Cancel Do Not DisturbTurn Privacy on or off for a call Use Do Not Disturb Answer calls without lifting the handset Handsfree and MuteCreate a conference call by releasing privacy Make a call private Handsfree Mute HandsfreeChange a normal call to handsfree Change a handsfree call to a normal call Disconnect supervision Call Duration TimerHearing aid compatibility Accidental disconnect Background Music Cancel Background Music Network name display Chapter System featuresName and number blocking Routing service Use alternate or scheduled servicesRestriction service Ringing service View active services from a two-line display telephone Turn services on and off using feature codes List View active services from a one-line display telephone Special telephones User passwordsRegistration password Log password Make a telephone a hotline telephone HotlineChange direct dial telephone assignments Hotline bypass Change Set Lock programming for a telephone Auxiliary ringerControl telephone Set lock Pause Host System dialing signalsPrevent a telephone from using Link Link Run/Stop Pulse or tone dialingWait for Dial Tone Pulse dialing for a call Access your system from an external locationDirect Inward System Access Disa Class of Service COS Maintain security Remote access over the public networkClass of Service COS passwords Change your Class of Service Tones Voice mail Automatic Call Back Service provider featuresCall the number where your calls are forwarded Call Forward Automatic Recall Common set Chapter Hospitality ServicesHospitality Services HS admin set Types of telephone set Program the Alarm time feature Alarm time AL featureChange or cancel an Alarm time Cancel an alarm Hospitality Services admin alarm featureTurn off an Alarm Room condition Room occupancyProgramming the state of a room set Room condition from a room set Room condition with a Hospitality service admin set Desk admin password Hospitality passwordsRoom condition password Portable telephones Chapter Portable telephone and handset features Features available to a portable telephones in the system Portable telephone features Wireless Call Forward No Answer enhancement Wireless Portable Language SelectionDirected Call Pickup Portable telephone and handset features P0937240 Test the telephone Chapter TroubleshootingAlarm codes Report and record alarm codes Test the telephone speaker Test the telephone buttonsTest the speaker in the telephone handset Test the telephone headset Test the power supply to a telephone Troubleshooting P0937240 ≤‚⁄ Appendix a Feature Codes ≤‡ﬂ ≤ﬂ⁄ ≤·⁄ Features sorted by activation code Feature Codes Features sorted by activation code ≤£‚· ≤·‡ You are receiving a call from extension Appendix B Common display prompts and error messages YES no Block Only. Select an outgoing line Index SymbolsNumerics Cancel ClearedLINENAM DND transfer Feature code Use 74 Use Setname Inactive feature Line 061 waiting Line denied 36, 40 Line hung up Line in use No free lines No info to log Redir by Select a line 40 Select line out Select lines Send message? Unequipped line Unknown name Your list full