Chapter 2 Answer calls 37
Answer buttons help attendants to monitor incoming calls for one or several other people. For example, an attendant can have line appearances for three different managers on the answer buttons of the telephone.
When an attendant answers a call for manager A the appearance stops at that manager’s set. This flexibility allows for another (simultaneous) call to come in on the same line. The same is true for manager B and manager C. When incoming call traffic increases, the calls can route to a Hunt Group to optimize call handling. For more information about Hunt Groups see Chapter 10, “Hunt Groups,” on page 93.
The Answer button setting in Feature settings programming allows you to determine what types of calls ring at the telephone.Your options are:
•basic
•enhanced
•extended
For more information about programming Answer buttons, see the Business Communications Manager Programming Operations Guide.
T7100 telephones have no Answer buttons assigned to monitor other sets, but you can monitor them.
You cannot make calls using Answer buttons.
If two or more calls are ringing at a person’s telephone, the first call appears on the attendant’s Answer button. Any additional calls appear on intercom buttons, if they are available.
Note: More than one attendant can have an Answer button for a single telephone, allowing two or more attendants to handle calls for a busy person.
Each telephone can handle calls for up to eight other people using a separate Answer button for each person.
Listen to a call as a group
To allow people in your office to listen in on a call using Group Listening, press ≤°‚¤.
You hear the caller’s voice through your telephone’s speaker. Continue to speak to the caller through the telephone handset. Your telephone’s microphone is off, so the caller does not hear people in your office.
Telephone Features Programming Guide
