Chapter Forward your calls | Nortel Networks PO937240 02 specs

63

Chapter 6

Forward your calls

If you leave your desk but want to receive calls at another location, you can forward your calls to an internal or external telephone.

Call Forward

When you use Call Forward, all calls go to the destination you select, regardless of Forward on busy (CFB) and Forward no answer (CFNA) feature programming.

To forward calls:

1Press ≤›.

2Enter the number of the telephone to which you want your calls forwarded.

To forward your calls to an external destination you must enter the route plus the dialing digits of the external telephone. For example, if you need to dial 9 for external calls, then you must enter 9 plus the dialing digits to forward your calls to an external number.

Alternatively, you can use Line Redirection to forward calls outside the system. Line Redirection takes priority over Call Forward.

Cancel Call Forward

Press ≤£› to cancel Call Forward.

To allow external destination programming you need to start a Unified Manager session.You must assign Program Allow redirect to Yes for each telephone. For more information about programming using Unified Manager, see the Business Communications Manager Programming Operations Guide.

If the telephone to which you forwarded your calls does not have the same external lines as your telephone, the forwarded calls appear on intercom buttons.

Forwarded calls do not ring but the line indicator flashes on the telephone. You can answer the call by pressing the button next to the flashing indicator.

Note: If you set up forward loops from one telephone to another in a circle, this can result in unanswered calls at any location.

Telephone Features Programming Guide

Image 63

Nortel Networks PO937240 02 manual Chapter Forward your calls, Cancel Call Forward

Contents

Return Trademarks Copyright 2001 Nortel Networks Contents Chapter Make a call Chapter Time-saving features Chapter Communicating in the office Chapter Hunt Groups Chapter System features 101 Chapter Hospitality Services Appendix a Feature Codes Figures Figures P0937240 Tables Tables P0937240 Emergency 911 Dialing PrefaceBefore you begin Text conventions Acronyms Related publications Preface P0937240 Chapter Introduction Unified ManagerTelephone types T7100, T7208, T7316, M7324 and M7324N telephones Telephone installation Installing a T7316 telephone North America Mounting a T7316 telephone with a stand on the wall Extension numbers Name a telephone or a line Target line Line assignmentPrime line Private line Telephone buttons Telephone buttons Buttons under the display One-line and two-line displays Program buttons Memory buttons Introduction P0937240 Call Ringing Chapter Answer callsRing types Distinctive Line Ring Call Answering What line indicators meanLine buttons Information about a call on the display Call Information for a specific call View Call Information before or after answeringView Call Information for a call on hold Priority Call Answer calls at a prime telephoneChange which call information appears first Central answering position CAP module Monitor telephones with the CAP module Customize your CAP module Group Pickup Pick up a call ringing at another telephoneRelease button Directed Pickup Change a telephone’s pickup group Trunk AnswerAnswer buttons Listen to a call as a group Cancel Group Listening Chapter Make a call Messages on page 71 and Turn on Ring Again on Use a line pool to make a call Line pools Automatic dial Program a line pool feature codeSelect how you dial your calls Standard dial Program a telephone to make priority calls Receive a busy signal on an internal callPre-dial Priority Call Turn on Ring Again Ring Again Disconnect one party Cancel Ring AgainCreate a Conference Call Message Put a conference on hold Separate holding of two calls Leave a conference call Split a conference Make a call P0937240 Chapter Time-saving features AutodialSelect a line for Autodial Use intercom as the line for Autodial Last Number Redial Speed DialPrevent Last Number Redial Personal Speed Dial System Speed Dial codes Dial a saved number Saved Number RedialSave a number Prevent Saved Number Redial Hidden number No number saved Hold automatically Chapter Handling callsUse Hold Retrieve a held call Transfer calls Hold a call exclusivelyCall Queuing Transfer external calls Cancel a transfer Camp-on Call Park Retrieve a parked call Park a call Callback Handling calls P0937240 Cancel Call Forward Chapter Forward your callsCall Forward Change Call Forward no answer Change the automatic Call Forward settingsChange the delay before a call is forwarded Override Call Forward Line Redirection Call Forward and voice mail Allow a telephone to redirect calls How Line Redirection is different from Call ForwardTurn on Line Redirection Turn the redirect ring for a telephone on or off Cancel Line Redirection Outgoing line you have selected as a destination.You cannot Chapter Communicating in the office Make a page announcementShortcuts Create page zones Activate and deactivate the Page feature Using Page with external equipment MessagesSend a message Cancel a message you have sent Review your messagesReply to a message Remove items from your message list View messages you have sent Mute Voice Call tones Answer a Voice Call using Handsfree AnswerbackVoice Call Make a Voice Call Voice Call Deny Cancel Voice Call Deny Chapter Track your incoming calls Call LogCall Log options View a Call Log item Log a call manuallyDelete old log items View your Call Log Make a call using Call Log Create a password to your Call LogErase log items Change your Call Log password Delete an assigned passwordProgram a telephone to log calls automatically Line061 Ø227 Track your incoming calls P0937240 Adjust the contrast on the display Chapter Customize your telephoneChange the language on the display Adjust the Ring volume Button InquiryChange the type of ring Erase a feature button Programming feature codes Rules of default button assignment Default button assignments T7316 Button mapping M7324 Button mapping T7316 and T7208 telephone button defaults Button assignment on the M7324 telephone M7324N telephone button defaults Move line buttons T7100 telephone button defaults Hide the message or calls indication Restore the messages and calls indication Customize your telephone P0937240 Chapter Hunt Groups Members of the group Distribution mode Prevent calls from ringing at your telephone Chapter Telephone featuresMoving telephones Hunt Groups Stop calls Cancel Do Not DisturbTurn Privacy on or off for a call Use Do Not Disturb Answer calls without lifting the handset Handsfree and MuteCreate a conference call by releasing privacy Make a call private Handsfree Mute HandsfreeChange a normal call to handsfree Change a handsfree call to a normal call Disconnect supervision Call Duration TimerHearing aid compatibility Accidental disconnect Background Music Cancel Background Music Chapter System features Network name displayName and number blocking Routing service Use alternate or scheduled servicesRestriction service Ringing service View active services from a two-line display telephone Turn services on and off using feature codes List View active services from a one-line display telephone Special telephones User passwordsRegistration password Log password Make a telephone a hotline telephone HotlineChange direct dial telephone assignments Hotline bypass Change Set Lock programming for a telephone Auxiliary ringerControl telephone Set lock Pause Host System dialing signalsPrevent a telephone from using Link Link Pulse or tone dialing Run/StopWait for Dial Tone Pulse dialing for a call Access your system from an external locationDirect Inward System Access Disa Class of Service COS Maintain security Remote access over the public networkClass of Service COS passwords Change your Class of Service Tones Voice mail Automatic Call Back Service provider featuresCall the number where your calls are forwarded Call Forward Automatic Recall Common set Chapter Hospitality ServicesHospitality Services HS admin set Types of telephone set Alarm time AL feature Program the Alarm time featureChange or cancel an Alarm time Hospitality Services admin alarm feature Cancel an alarmTurn off an Alarm Room occupancy Room conditionProgramming the state of a room set Room condition from a room set Room condition with a Hospitality service admin set Hospitality passwords Desk admin passwordRoom condition password Portable telephones Chapter Portable telephone and handset features Features available to a portable telephones in the system Portable telephone features Wireless Portable Language Selection Wireless Call Forward No Answer enhancementDirected Call Pickup Portable telephone and handset features P0937240 Test the telephone Chapter TroubleshootingAlarm codes Report and record alarm codes Test the telephone speaker Test the telephone buttonsTest the speaker in the telephone handset Test the telephone headset Test the power supply to a telephone Troubleshooting P0937240 ≤‚⁄ Appendix a Feature Codes ≤‡ﬂ ≤ﬂ⁄ ≤·⁄ Features sorted by activation code Feature Codes Features sorted by activation code ≤£‚· ≤·‡ You are receiving a call from extension Appendix B Common display prompts and error messages YES no Block Only. Select an outgoing line Symbols IndexNumerics Cancel ClearedLINENAM DND transfer Feature code Use 74 Use Setname Inactive feature Line 061 waiting Line denied 36, 40 Line hung up Line in use No free lines No info to log Redir by Select a line 40 Select line out Select lines Send message? Unequipped line Unknown name Your list full