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Nortel Networks PO937240 02 manual Voice mail, Tones

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Page 112

112 Chapter 12 System features

3Wait for the system dial tone.

To use the system at a distance, you must use a telephone with tone dialing to call the system. Remote access is possible only on lines that your installer programs to auto-answer calls.

To use features on a remote system, press • followed by the feature code. When you are calling from within Business Communications Manager, press • instead of ≤.

In some conditions, you can experience lower volume levels when using the system from a distance.

Tones

You can hear some of the following tones when accessing Business Communications Manager from a distance. Table 8 shows the different types of tone and what they mean. See “Tones and what they mean” on page 112.

Table 8 Tones and what they mean

Tone	What it means

System dial tone	You can use the system from a distance.

Stuttered dial tone	Enter your COS password.

Busy tone	You have dialed a busy line pool access code. You hear system dial tone
	again after 5 seconds.

Fast busy tone	You have done one of the following:
	Entered an incorrect COS password. Your call disconnects after five
	seconds.
	Taken too long while entering a COS password. Your call disconnects after
	five seconds.
	Tried to use a line pool or feature not permitted by your Class of Service.
	You hear system dial tone again after five seconds.
	Dialed a number in the system which does not exist.Your call disconnects
	after five seconds.

Voice mail

If you subscribe to Voice Messaging, you can access that service through Business Communications Manager. A software keycode is required for Voice Messaging. Your installer programs your telephone to indicate when you have a voice message waiting on a specific line.

When you select an extension number from the Terminals & Sets programming level, a Mailbox Configuration button appears. Press the button to start a Voice Applications Manager session. The Mailbox configuration button allows you to access the Voice Applications Manager without having to exit Unified Manager. Add the mailbox and close the window to return to the Unified Manager. For more information about configuring a mailbox, see the Business Communications Manager Programming Operations Guide.

P0937240 02

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Nortel Networks PO937240 02 manual Voice mail, Tones

Contents

Return Copyright 2001 Nortel Networks TrademarksContents Chapter Make a call Chapter Time-saving features Chapter Communicating in the office Chapter Hunt Groups Chapter System features 101 Chapter Hospitality Services Appendix a Feature Codes Figures Figures P0937240 Tables Tables P0937240 Preface Before you beginText conventions Emergency 911 DialingAcronyms Related publications Preface P0937240 Unified Manager Chapter IntroductionTelephone types Telephone installation T7100, T7208, T7316, M7324 and M7324N telephonesInstalling a T7316 telephone North America Mounting a T7316 telephone with a stand on the wall Name a telephone or a line Extension numbersLine assignment Prime linePrivate line Target lineTelephone buttons Telephone buttonsOne-line and two-line displays Buttons under the displayMemory buttons Program buttonsIntroduction P0937240 Chapter Answer calls Ring typesDistinctive Line Ring Call RingingWhat line indicators mean Line buttonsInformation about a call on the display Call AnsweringView Call Information before or after answering Call Information for a specific callView Call Information for a call on hold Answer calls at a prime telephone Priority CallChange which call information appears first Central answering position CAP module Customize your CAP module Monitor telephones with the CAP modulePick up a call ringing at another telephone Release buttonDirected Pickup Group PickupTrunk Answer Change a telephone’s pickup groupAnswer buttons Listen to a call as a group Cancel Group Listening Chapter Make a call Messages on page 71 and Turn on Ring Again on Line pools Use a line pool to make a callProgram a line pool feature code Select how you dial your callsStandard dial Automatic dialReceive a busy signal on an internal call Pre-dialPriority Call Program a telephone to make priority callsRing Again Turn on Ring AgainCancel Ring Again Create a Conference CallMessage Disconnect one partySeparate holding of two calls Put a conference on holdSplit a conference Leave a conference callMake a call P0937240 Autodial Chapter Time-saving featuresSelect a line for Autodial Use intercom as the line for Autodial Speed Dial Last Number RedialPrevent Last Number Redial System Speed Dial codes Personal Speed DialSaved Number Redial Save a numberPrevent Saved Number Redial Dial a saved numberHidden number No number saved Chapter Handling calls Use HoldRetrieve a held call Hold automaticallyHold a call exclusively Transfer callsCall Queuing Cancel a transfer Transfer external callsCamp-on Call Park Park a call Retrieve a parked callCallback Handling calls P0937240 Chapter Forward your calls Cancel Call ForwardCall Forward Change the automatic Call Forward settings Change the delay before a call is forwardedOverride Call Forward Change Call Forward no answerCall Forward and voice mail Line RedirectionHow Line Redirection is different from Call Forward Allow a telephone to redirect callsTurn on Line Redirection Cancel Line Redirection Turn the redirect ring for a telephone on or offOutgoing line you have selected as a destination.You cannot Make a page announcement Chapter Communicating in the officeShortcuts Activate and deactivate the Page feature Create page zonesMessages Using Page with external equipmentSend a message Review your messages Cancel a message you have sentReply to a message Remove items from your message list View messages you have sent Answer a Voice Call using Handsfree Answerback Voice CallMake a Voice Call Mute Voice Call tonesCancel Voice Call Deny Voice Call DenyCall Log Chapter Track your incoming callsCall Log options Log a call manually Delete old log itemsView your Call Log View a Call Log itemCreate a password to your Call Log Make a call using Call LogErase log items Delete an assigned password Change your Call Log passwordProgram a telephone to log calls automatically Line061 Ø227 Track your incoming calls P0937240 Chapter Customize your telephone Adjust the contrast on the displayChange the language on the display Button Inquiry Adjust the Ring volumeChange the type of ring Programming feature codes Erase a feature buttonDefault button assignments Rules of default button assignmentT7316 Button mapping T7316 and T7208 telephone button defaults M7324 Button mappingM7324N telephone button defaults Button assignment on the M7324 telephoneT7100 telephone button defaults Move line buttonsRestore the messages and calls indication Hide the message or calls indicationCustomize your telephone P0937240 Chapter Hunt Groups Distribution mode Members of the groupChapter Telephone features Moving telephonesHunt Groups Prevent calls from ringing at your telephoneCancel Do Not Disturb Turn Privacy on or off for a callUse Do Not Disturb Stop callsHandsfree and Mute Create a conference call by releasing privacyMake a call private Answer calls without lifting the handsetMute Handsfree Change a normal call to handsfreeChange a handsfree call to a normal call HandsfreeCall Duration Timer Hearing aid compatibilityAccidental disconnect Disconnect supervisionCancel Background Music Background MusicNetwork name display Chapter System featuresName and number blocking Use alternate or scheduled services Restriction serviceRinging service Routing serviceTurn services on and off using feature codes View active services from a two-line display telephoneView active services from a one-line display telephone ListUser passwords Registration passwordLog password Special telephonesHotline Change direct dial telephone assignmentsHotline bypass Make a telephone a hotline telephoneAuxiliary ringer Control telephoneSet lock Change Set Lock programming for a telephoneHost System dialing signals Prevent a telephone from using LinkLink PauseRun/Stop Pulse or tone dialingWait for Dial Tone Access your system from an external location Direct Inward System Access DisaClass of Service COS Pulse dialing for a callRemote access over the public network Class of Service COS passwordsChange your Class of Service Maintain securityVoice mail TonesService provider features Call the number where your calls are forwardedCall Forward Automatic Call BackAutomatic Recall Chapter Hospitality Services Hospitality Services HS admin setTypes of telephone set Common setProgram the Alarm time feature Alarm time AL featureChange or cancel an Alarm time Cancel an alarm Hospitality Services admin alarm featureTurn off an Alarm Room condition Room occupancyProgramming the state of a room set Room condition with a Hospitality service admin set Room condition from a room setDesk admin password Hospitality passwordsRoom condition password Chapter Portable telephone and handset features Portable telephonesPortable telephone features Features available to a portable telephones in the systemWireless Call Forward No Answer enhancement Wireless Portable Language SelectionDirected Call Pickup Portable telephone and handset features P0937240 Chapter Troubleshooting Alarm codesReport and record alarm codes Test the telephoneTest the telephone buttons Test the speaker in the telephone handsetTest the telephone headset Test the telephone speakerTest the power supply to a telephone Troubleshooting P0937240 Appendix a Feature Codes ≤‚⁄≤‡ﬂ ≤ﬂ⁄ ≤·⁄ Features sorted by activation code Feature Codes Features sorted by activation code ≤£‚· ≤·‡ Appendix B Common display prompts and error messages You are receiving a call from extensionYES no Block Only. Select an outgoing line Index SymbolsNumerics Cancel ClearedLINENAM DND transfer Feature code Use 74 Use Setname Inactive feature Line 061 waiting Line denied 36, 40 Line hung up Line in use No free lines No info to log Redir by Select a line 40 Select line out Select lines Send message? Unequipped line Unknown name Your list full