Preface, Before you begin | Nortel Networks PO937240 02 manual

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Preface

This guide provides information about how to program a Business Communications Manager telephone. This information includes items such as programming personal speed dials, transferring a call, and using special features. Some of the features included in the Business Communications Manager telephone system are:

•conference calls

•group listening

•group pickup

•directed pickup

•call tracking

This guide is aimed at the day-to-day operators of the Business Communications Manager telephone system.

Before you begin

Plan the programming changes you want to make before you begin. Record the changes so that you have the information at hand. For example, before you program system speed dial numbers, create a record so that you have all the numbers and codes available.

Programming applies to both North America and International telephones in your Business Communications Manager system.

Emergency 911 Dialing

Emergency 911 Dialing is the capability to access a public emergency response system.

State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary. Ask your local telecommunications service provider about compliance with applicable laws and regulations.

Emergency 911 Dialing may not apply to International systems.

Text conventions

This guide uses the following text conventions:

angle brackets < >	Indicate the generic title on the telephone display.
	Example: When querying a feature button.
	<Feature name> appears in angle brackets.
Bold	Indicates a programming level within the telephone menu.
	Example: Terminal & Sets programming level.

	Telephone Features Programming Guide

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Nortel Networks PO937240 02 manual Preface, Before you begin, Text conventions, Emergency 911 Dialing

Contents

Return Trademarks Copyright 2001 Nortel Networks Contents Chapter Make a call Chapter Time-saving features Chapter Communicating in the office Chapter Hunt Groups Chapter System features 101 Chapter Hospitality Services Appendix a Feature Codes Figures Figures P0937240 Tables Tables P0937240 Emergency 911 Dialing PrefaceBefore you begin Text conventions Acronyms Related publications Preface P0937240 Chapter Introduction Unified ManagerTelephone types T7100, T7208, T7316, M7324 and M7324N telephones Telephone installation Installing a T7316 telephone North America Mounting a T7316 telephone with a stand on the wall Extension numbers Name a telephone or a line Target line Line assignmentPrime line Private line Telephone buttons Telephone buttons Buttons under the display One-line and two-line displays Program buttons Memory buttons Introduction P0937240 Call Ringing Chapter Answer callsRing types Distinctive Line Ring Call Answering What line indicators meanLine buttons Information about a call on the display Call Information for a specific call View Call Information before or after answeringView Call Information for a call on hold Priority Call Answer calls at a prime telephoneChange which call information appears first Central answering position CAP module Monitor telephones with the CAP module Customize your CAP module Group Pickup Pick up a call ringing at another telephoneRelease button Directed Pickup Change a telephone’s pickup group Trunk AnswerAnswer buttons Listen to a call as a group Cancel Group Listening Chapter Make a call Messages on page 71 and Turn on Ring Again on Use a line pool to make a call Line pools Automatic dial Program a line pool feature codeSelect how you dial your calls Standard dial Program a telephone to make priority calls Receive a busy signal on an internal callPre-dial Priority Call Turn on Ring Again Ring Again Disconnect one party Cancel Ring AgainCreate a Conference Call Message Put a conference on hold Separate holding of two calls Leave a conference call Split a conference Make a call P0937240 Chapter Time-saving features AutodialSelect a line for Autodial Use intercom as the line for Autodial Last Number Redial Speed DialPrevent Last Number Redial Personal Speed Dial System Speed Dial codes Dial a saved number Saved Number RedialSave a number Prevent Saved Number Redial Hidden number No number saved Hold automatically Chapter Handling callsUse Hold Retrieve a held call Transfer calls Hold a call exclusivelyCall Queuing Transfer external calls Cancel a transfer Camp-on Call Park Retrieve a parked call Park a call Callback Handling calls P0937240 Cancel Call Forward Chapter Forward your callsCall Forward Change Call Forward no answer Change the automatic Call Forward settingsChange the delay before a call is forwarded Override Call Forward Line Redirection Call Forward and voice mail Allow a telephone to redirect calls How Line Redirection is different from Call ForwardTurn on Line Redirection Turn the redirect ring for a telephone on or off Cancel Line Redirection Outgoing line you have selected as a destination.You cannot Chapter Communicating in the office Make a page announcementShortcuts Create page zones Activate and deactivate the Page feature Using Page with external equipment MessagesSend a message Cancel a message you have sent Review your messagesReply to a message Remove items from your message list View messages you have sent Mute Voice Call tones Answer a Voice Call using Handsfree AnswerbackVoice Call Make a Voice Call Voice Call Deny Cancel Voice Call Deny Chapter Track your incoming calls Call LogCall Log options View a Call Log item Log a call manuallyDelete old log items View your Call Log Make a call using Call Log Create a password to your Call LogErase log items Change your Call Log password Delete an assigned passwordProgram a telephone to log calls automatically Line061 Ø227 Track your incoming calls P0937240 Adjust the contrast on the display Chapter Customize your telephoneChange the language on the display Adjust the Ring volume Button InquiryChange the type of ring Erase a feature button Programming feature codes Rules of default button assignment Default button assignments T7316 Button mapping M7324 Button mapping T7316 and T7208 telephone button defaults Button assignment on the M7324 telephone M7324N telephone button defaults Move line buttons T7100 telephone button defaults Hide the message or calls indication Restore the messages and calls indication Customize your telephone P0937240 Chapter Hunt Groups Members of the group Distribution mode Prevent calls from ringing at your telephone Chapter Telephone featuresMoving telephones Hunt Groups Stop calls Cancel Do Not DisturbTurn Privacy on or off for a call Use Do Not Disturb Answer calls without lifting the handset Handsfree and MuteCreate a conference call by releasing privacy Make a call private Handsfree Mute HandsfreeChange a normal call to handsfree Change a handsfree call to a normal call Disconnect supervision Call Duration TimerHearing aid compatibility Accidental disconnect Background Music Cancel Background Music Chapter System features Network name displayName and number blocking Routing service Use alternate or scheduled servicesRestriction service Ringing service View active services from a two-line display telephone Turn services on and off using feature codes List View active services from a one-line display telephone Special telephones User passwordsRegistration password Log password Make a telephone a hotline telephone HotlineChange direct dial telephone assignments Hotline bypass Change Set Lock programming for a telephone Auxiliary ringerControl telephone Set lock Pause Host System dialing signalsPrevent a telephone from using Link Link Pulse or tone dialing Run/StopWait for Dial Tone Pulse dialing for a call Access your system from an external locationDirect Inward System Access Disa Class of Service COS Maintain security Remote access over the public networkClass of Service COS passwords Change your Class of Service Tones Voice mail Automatic Call Back Service provider featuresCall the number where your calls are forwarded Call Forward Automatic Recall Common set Chapter Hospitality ServicesHospitality Services HS admin set Types of telephone set Alarm time AL feature Program the Alarm time featureChange or cancel an Alarm time Hospitality Services admin alarm feature Cancel an alarmTurn off an Alarm Room occupancy Room conditionProgramming the state of a room set Room condition from a room set Room condition with a Hospitality service admin set Hospitality passwords Desk admin passwordRoom condition password Portable telephones Chapter Portable telephone and handset features Features available to a portable telephones in the system Portable telephone features Wireless Portable Language Selection Wireless Call Forward No Answer enhancementDirected Call Pickup Portable telephone and handset features P0937240 Test the telephone Chapter TroubleshootingAlarm codes Report and record alarm codes Test the telephone speaker Test the telephone buttonsTest the speaker in the telephone handset Test the telephone headset Test the power supply to a telephone Troubleshooting P0937240 ≤‚⁄ Appendix a Feature Codes ≤‡ﬂ ≤ﬂ⁄ ≤·⁄ Features sorted by activation code Feature Codes Features sorted by activation code ≤£‚· ≤·‡ You are receiving a call from extension Appendix B Common display prompts and error messages YES no Block Only. Select an outgoing line Symbols IndexNumerics Cancel ClearedLINENAM DND transfer Feature code Use 74 Use Setname Inactive feature Line 061 waiting Line denied 36, 40 Line hung up Line in use No free lines No info to log Redir by Select a line 40 Select line out Select lines Send message? Unequipped line Unknown name Your list full