Priority Call | Nortel Networks PO937240 02 specification

32 Chapter 2 Answer calls

Make Call Display information appear automatically at a telephone

Each telephone that rings for an external line can show Call Display information for that line. After answering a call, Call Display information appears on the display of the telephone that answered the call. Your installer or customer service representative can program telephones to have automatic Call Display.

Change which call information appears first

If the information is not available from your telephone company, you can see Unknown name or Unknown number on the display. If the caller blocks that information you can see Privatename or Privatenumber on the display.

You need to start a Unified Manager session to program this feature. For more information about programming using Unified Manager, see the Business Communications Manager Programming Operations Guide.

Priority Call

If you receive a priority call and your telephone has no free internal line buttons, you cannot transfer the priority call, you must accept or release it.

Answer calls at a prime telephone

The prime telephone is normally the attendant’s telephone. The installer or customer service representative programs a prime telephone for a line. Calls not answered at their normal destinations transfer to the prime telephone. Business Communications Manager allows for a prime telephone for each line if needed. The prime telephone display gives information about the call, as in the following examples.

DND from 221

DND transfer

DRT Line001

Line061 callback

CALLBCK

The person at telephone 221 has forwarded a call to you using Do Not Disturb.

The system has transferred a call to you from a telephone with Do Not Disturb turned on.

No person answered this call so the system transferred it to you.

A person camped, parked or transferred a call on line 061, but no one has answered the call. Press CALLBCK or the line button to connect to the call.

P0937240 02

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Nortel Networks PO937240 02 Priority Call, Answer calls at a prime telephone, Change which call information appears first

Contents

Return Copyright 2001 Nortel Networks Trademarks Contents Chapter Make a call Chapter Time-saving features Chapter Communicating in the office Chapter Hunt Groups Chapter System features 101 Chapter Hospitality Services Appendix a Feature Codes Figures Figures P0937240 Tables Tables P0937240 Preface Before you beginText conventions Emergency 911 Dialing Acronyms Related publications Preface P0937240 Telephone types Chapter IntroductionUnified Manager Telephone installation T7100, T7208, T7316, M7324 and M7324N telephones Installing a T7316 telephone North America Mounting a T7316 telephone with a stand on the wall Name a telephone or a line Extension numbers Line assignment Prime linePrivate line Target line Telephone buttons Telephone buttons One-line and two-line displays Buttons under the display Memory buttons Program buttons Introduction P0937240 Chapter Answer calls Ring typesDistinctive Line Ring Call Ringing What line indicators mean Line buttonsInformation about a call on the display Call Answering View Call Information for a call on hold Call Information for a specific callView Call Information before or after answering Change which call information appears first Priority CallAnswer calls at a prime telephone Central answering position CAP module Customize your CAP module Monitor telephones with the CAP module Pick up a call ringing at another telephone Release buttonDirected Pickup Group Pickup Answer buttons Change a telephone’s pickup groupTrunk Answer Listen to a call as a group Cancel Group Listening Chapter Make a call Messages on page 71 and Turn on Ring Again on Line pools Use a line pool to make a call Program a line pool feature code Select how you dial your callsStandard dial Automatic dial Receive a busy signal on an internal call Pre-dialPriority Call Program a telephone to make priority calls Ring Again Turn on Ring Again Cancel Ring Again Create a Conference CallMessage Disconnect one party Separate holding of two calls Put a conference on hold Split a conference Leave a conference call Make a call P0937240 Select a line for Autodial Chapter Time-saving featuresAutodial Use intercom as the line for Autodial Prevent Last Number Redial Last Number RedialSpeed Dial System Speed Dial codes Personal Speed Dial Saved Number Redial Save a numberPrevent Saved Number Redial Dial a saved number Hidden number No number saved Chapter Handling calls Use HoldRetrieve a held call Hold automatically Call Queuing Transfer callsHold a call exclusively Cancel a transfer Transfer external calls Camp-on Call Park Park a call Retrieve a parked call Callback Handling calls P0937240 Call Forward Cancel Call ForwardChapter Forward your calls Change the automatic Call Forward settings Change the delay before a call is forwardedOverride Call Forward Change Call Forward no answer Call Forward and voice mail Line Redirection Turn on Line Redirection Allow a telephone to redirect callsHow Line Redirection is different from Call Forward Cancel Line Redirection Turn the redirect ring for a telephone on or off Outgoing line you have selected as a destination.You cannot Shortcuts Chapter Communicating in the officeMake a page announcement Activate and deactivate the Page feature Create page zones Send a message Using Page with external equipmentMessages Reply to a message Cancel a message you have sentReview your messages Remove items from your message list View messages you have sent Answer a Voice Call using Handsfree Answerback Voice CallMake a Voice Call Mute Voice Call tones Cancel Voice Call Deny Voice Call Deny Call Log options Chapter Track your incoming callsCall Log Log a call manually Delete old log itemsView your Call Log View a Call Log item Erase log items Make a call using Call LogCreate a password to your Call Log Program a telephone to log calls automatically Change your Call Log passwordDelete an assigned password Line061 Ø227 Track your incoming calls P0937240 Change the language on the display Adjust the contrast on the displayChapter Customize your telephone Change the type of ring Adjust the Ring volumeButton Inquiry Programming feature codes Erase a feature button Default button assignments Rules of default button assignment T7316 Button mapping T7316 and T7208 telephone button defaults M7324 Button mapping M7324N telephone button defaults Button assignment on the M7324 telephone T7100 telephone button defaults Move line buttons Restore the messages and calls indication Hide the message or calls indication Customize your telephone P0937240 Chapter Hunt Groups Distribution mode Members of the group Chapter Telephone features Moving telephonesHunt Groups Prevent calls from ringing at your telephone Cancel Do Not Disturb Turn Privacy on or off for a callUse Do Not Disturb Stop calls Handsfree and Mute Create a conference call by releasing privacyMake a call private Answer calls without lifting the handset Mute Handsfree Change a normal call to handsfreeChange a handsfree call to a normal call Handsfree Call Duration Timer Hearing aid compatibilityAccidental disconnect Disconnect supervision Cancel Background Music Background Music Name and number blocking Chapter System featuresNetwork name display Use alternate or scheduled services Restriction serviceRinging service Routing service Turn services on and off using feature codes View active services from a two-line display telephone View active services from a one-line display telephone List User passwords Registration passwordLog password Special telephones Hotline Change direct dial telephone assignmentsHotline bypass Make a telephone a hotline telephone Auxiliary ringer Control telephoneSet lock Change Set Lock programming for a telephone Host System dialing signals Prevent a telephone from using LinkLink Pause Wait for Dial Tone Pulse or tone dialingRun/Stop Access your system from an external location Direct Inward System Access DisaClass of Service COS Pulse dialing for a call Remote access over the public network Class of Service COS passwordsChange your Class of Service Maintain security Voice mail Tones Service provider features Call the number where your calls are forwardedCall Forward Automatic Call Back Automatic Recall Chapter Hospitality Services Hospitality Services HS admin setTypes of telephone set Common set Change or cancel an Alarm time Alarm time AL featureProgram the Alarm time feature Turn off an Alarm Hospitality Services admin alarm featureCancel an alarm Programming the state of a room set Room occupancyRoom condition Room condition with a Hospitality service admin set Room condition from a room set Room condition password Hospitality passwordsDesk admin password Chapter Portable telephone and handset features Portable telephones Portable telephone features Features available to a portable telephones in the system Directed Call Pickup Wireless Portable Language SelectionWireless Call Forward No Answer enhancement Portable telephone and handset features P0937240 Chapter Troubleshooting Alarm codesReport and record alarm codes Test the telephone Test the telephone buttons Test the speaker in the telephone handsetTest the telephone headset Test the telephone speaker Test the power supply to a telephone Troubleshooting P0937240 Appendix a Feature Codes ≤‚⁄ ≤‡ﬂ ≤ﬂ⁄ ≤·⁄ Features sorted by activation code Feature Codes Features sorted by activation code ≤£‚· ≤·‡ Appendix B Common display prompts and error messages You are receiving a call from extension YES no Block Only. Select an outgoing line Numerics SymbolsIndex Cancel ClearedLINENAM DND transfer Feature code Use 74 Use Setname Inactive feature Line 061 waiting Line denied 36, 40 Line hung up Line in use No free lines No info to log Redir by Select a line 40 Select line out Select lines Send message? Unequipped line Unknown name Your list full