Handling calls P0937240 | Nortel Networks PO937240 02 specification

62 Chapter 5 Handling calls

P0937240 02

Image 62

Nortel Networks PO937240 02 manual Handling calls P0937240

Contents

Return Copyright 2001 Nortel Networks Trademarks Contents Chapter Make a call Chapter Time-saving features Chapter Communicating in the office Chapter Hunt Groups Chapter System features 101 Chapter Hospitality Services Appendix a Feature Codes Figures Figures P0937240 Tables Tables P0937240 Text conventions PrefaceBefore you begin Emergency 911 Dialing Acronyms Related publications Preface P0937240 Telephone types Chapter IntroductionUnified Manager Telephone installation T7100, T7208, T7316, M7324 and M7324N telephones Installing a T7316 telephone North America Mounting a T7316 telephone with a stand on the wall Name a telephone or a line Extension numbers Private line Line assignmentPrime line Target line Telephone buttons Telephone buttons One-line and two-line displays Buttons under the display Memory buttons Program buttons Introduction P0937240 Distinctive Line Ring Chapter Answer callsRing types Call Ringing Information about a call on the display What line indicators meanLine buttons Call Answering View Call Information for a call on hold Call Information for a specific callView Call Information before or after answering Change which call information appears first Priority CallAnswer calls at a prime telephone Central answering position CAP module Customize your CAP module Monitor telephones with the CAP module Directed Pickup Pick up a call ringing at another telephoneRelease button Group Pickup Answer buttons Change a telephone’s pickup groupTrunk Answer Listen to a call as a group Cancel Group Listening Chapter Make a call Messages on page 71 and Turn on Ring Again on Line pools Use a line pool to make a call Standard dial Program a line pool feature codeSelect how you dial your calls Automatic dial Priority Call Receive a busy signal on an internal callPre-dial Program a telephone to make priority calls Ring Again Turn on Ring Again Message Cancel Ring AgainCreate a Conference Call Disconnect one party Separate holding of two calls Put a conference on hold Split a conference Leave a conference call Make a call P0937240 Select a line for Autodial Chapter Time-saving featuresAutodial Use intercom as the line for Autodial Prevent Last Number Redial Last Number RedialSpeed Dial System Speed Dial codes Personal Speed Dial Prevent Saved Number Redial Saved Number RedialSave a number Dial a saved number Hidden number No number saved Retrieve a held call Chapter Handling callsUse Hold Hold automatically Call Queuing Transfer callsHold a call exclusively Cancel a transfer Transfer external calls Camp-on Call Park Park a call Retrieve a parked call Callback Handling calls P0937240 Call Forward Cancel Call ForwardChapter Forward your calls Override Call Forward Change the automatic Call Forward settingsChange the delay before a call is forwarded Change Call Forward no answer Call Forward and voice mail Line Redirection Turn on Line Redirection Allow a telephone to redirect callsHow Line Redirection is different from Call Forward Cancel Line Redirection Turn the redirect ring for a telephone on or off Outgoing line you have selected as a destination.You cannot Shortcuts Chapter Communicating in the officeMake a page announcement Activate and deactivate the Page feature Create page zones Send a message Using Page with external equipmentMessages Reply to a message Cancel a message you have sentReview your messages Remove items from your message list View messages you have sent Make a Voice Call Answer a Voice Call using Handsfree AnswerbackVoice Call Mute Voice Call tones Cancel Voice Call Deny Voice Call Deny Call Log options Chapter Track your incoming callsCall Log View your Call Log Log a call manuallyDelete old log items View a Call Log item Erase log items Make a call using Call LogCreate a password to your Call Log Program a telephone to log calls automatically Change your Call Log passwordDelete an assigned password Line061 Ø227 Track your incoming calls P0937240 Change the language on the display Adjust the contrast on the displayChapter Customize your telephone Change the type of ring Adjust the Ring volumeButton Inquiry Programming feature codes Erase a feature button Default button assignments Rules of default button assignment T7316 Button mapping T7316 and T7208 telephone button defaults M7324 Button mapping M7324N telephone button defaults Button assignment on the M7324 telephone T7100 telephone button defaults Move line buttons Restore the messages and calls indication Hide the message or calls indication Customize your telephone P0937240 Chapter Hunt Groups Distribution mode Members of the group Hunt Groups Chapter Telephone featuresMoving telephones Prevent calls from ringing at your telephone Use Do Not Disturb Cancel Do Not DisturbTurn Privacy on or off for a call Stop calls Make a call private Handsfree and MuteCreate a conference call by releasing privacy Answer calls without lifting the handset Change a handsfree call to a normal call Mute HandsfreeChange a normal call to handsfree Handsfree Accidental disconnect Call Duration TimerHearing aid compatibility Disconnect supervision Cancel Background Music Background Music Name and number blocking Chapter System featuresNetwork name display Ringing service Use alternate or scheduled servicesRestriction service Routing service Turn services on and off using feature codes View active services from a two-line display telephone View active services from a one-line display telephone List Log password User passwordsRegistration password Special telephones Hotline bypass HotlineChange direct dial telephone assignments Make a telephone a hotline telephone Set lock Auxiliary ringerControl telephone Change Set Lock programming for a telephone Link Host System dialing signalsPrevent a telephone from using Link Pause Wait for Dial Tone Pulse or tone dialingRun/Stop Class of Service COS Access your system from an external locationDirect Inward System Access Disa Pulse dialing for a call Change your Class of Service Remote access over the public networkClass of Service COS passwords Maintain security Voice mail Tones Call Forward Service provider featuresCall the number where your calls are forwarded Automatic Call Back Automatic Recall Types of telephone set Chapter Hospitality ServicesHospitality Services HS admin set Common set Change or cancel an Alarm time Alarm time AL featureProgram the Alarm time feature Turn off an Alarm Hospitality Services admin alarm featureCancel an alarm Programming the state of a room set Room occupancyRoom condition Room condition with a Hospitality service admin set Room condition from a room set Room condition password Hospitality passwordsDesk admin password Chapter Portable telephone and handset features Portable telephones Portable telephone features Features available to a portable telephones in the system Directed Call Pickup Wireless Portable Language SelectionWireless Call Forward No Answer enhancement Portable telephone and handset features P0937240 Report and record alarm codes Chapter TroubleshootingAlarm codes Test the telephone Test the telephone headset Test the telephone buttonsTest the speaker in the telephone handset Test the telephone speaker Test the power supply to a telephone Troubleshooting P0937240 Appendix a Feature Codes ≤‚⁄ ≤‡ﬂ ≤ﬂ⁄ ≤·⁄ Features sorted by activation code Feature Codes Features sorted by activation code ≤£‚· ≤·‡ Appendix B Common display prompts and error messages You are receiving a call from extension YES no Block Only. Select an outgoing line Numerics SymbolsIndex Cancel ClearedLINENAM DND transfer Feature code Use 74 Use Setname Inactive feature Line 061 waiting Line denied 36, 40 Line hung up Line in use No free lines No info to log Redir by Select a line 40 Select line out Select lines Send message? Unequipped line Unknown name Your list full