Change a telephone’s pickup group | Nortel Networks PO937240 02

36 Chapter 2 Answer calls

You cannot use Group Pickup to retrieve a camped call.

With more than one incoming call at a telephone in a pickup group, a call ringing on an external line is answered first, followed by calls on the prime line, and last, calls on intercom lines.

Change a telephone’s pickup group

To place and retrieve telephones in and out of pickup groups, you need to start a Unified Manager session to program the feature. For more information about programming using Unified Manager, see the Business Communications Manager Programming Operations Guide.

Already joined

Pickup denied

Pickup:

Trunk Answer

You are connected to the telephone that made the call you are trying to pick up. This display appears if you are on a call to a colleague, your colleague dials the number of a telephone in your pickup group, and you try to pick up that call.

There is no call to pick up, or the call has been answered

or

you have tried to pick up a call on a person’s private line.

Enter the internal number of the telephone that is ringing. (You can use an internal autodial button to do this.)

If you decide not to answer a ringing call after you have activated Directed Pickup, press ≤.

The Trunk Answer feature allows you to answer a ringing call in any area in the system from any telephone in the system. The line you are answering does not have to appear or ring at the telephone you are using.

Trunk Answer works only with calls that are ringing on lines for which a Ringing Service schedule is active, and if your installer or customer service representative enabled Trunk Answer. If there is more than one incoming call on lines in a Ringing Service, the Trunk Answer feature picks up the external call that has been ringing the longest.

Line denied	You have tried to pick up a call on a person’s private line.
	The call that is ringing is on a line that is not in a Ringing

Pickup denied
	Service.

Answer buttons

You can use an answer button to monitor calls on another person’s telephone. All calls to the monitored telephone appear on the Answer button.

P0937240 02

Image 36

Nortel Networks PO937240 02 manual Change a telephone’s pickup group, Trunk Answer, Answer buttons

Contents

Return Copyright 2001 Nortel Networks Trademarks Contents Chapter Make a call Chapter Time-saving features Chapter Communicating in the office Chapter Hunt Groups Chapter System features 101 Chapter Hospitality Services Appendix a Feature Codes Figures Figures P0937240 Tables Tables P0937240 Preface Before you beginText conventions Emergency 911 Dialing Acronyms Related publications Preface P0937240 Chapter Introduction Unified ManagerTelephone types Telephone installation T7100, T7208, T7316, M7324 and M7324N telephones Installing a T7316 telephone North America Mounting a T7316 telephone with a stand on the wall Name a telephone or a line Extension numbers Line assignment Prime linePrivate line Target line Telephone buttons Telephone buttons One-line and two-line displays Buttons under the display Memory buttons Program buttons Introduction P0937240 Chapter Answer calls Ring typesDistinctive Line Ring Call Ringing What line indicators mean Line buttonsInformation about a call on the display Call Answering Call Information for a specific call View Call Information before or after answeringView Call Information for a call on hold Priority Call Answer calls at a prime telephoneChange which call information appears first Central answering position CAP module Customize your CAP module Monitor telephones with the CAP module Pick up a call ringing at another telephone Release buttonDirected Pickup Group Pickup Change a telephone’s pickup group Trunk AnswerAnswer buttons Listen to a call as a group Cancel Group Listening Chapter Make a call Messages on page 71 and Turn on Ring Again on Line pools Use a line pool to make a call Program a line pool feature code Select how you dial your callsStandard dial Automatic dial Receive a busy signal on an internal call Pre-dialPriority Call Program a telephone to make priority calls Ring Again Turn on Ring Again Cancel Ring Again Create a Conference CallMessage Disconnect one party Separate holding of two calls Put a conference on hold Split a conference Leave a conference call Make a call P0937240 Chapter Time-saving features AutodialSelect a line for Autodial Use intercom as the line for Autodial Last Number Redial Speed DialPrevent Last Number Redial System Speed Dial codes Personal Speed Dial Saved Number Redial Save a numberPrevent Saved Number Redial Dial a saved number Hidden number No number saved Chapter Handling calls Use HoldRetrieve a held call Hold automatically Transfer calls Hold a call exclusivelyCall Queuing Cancel a transfer Transfer external calls Camp-on Call Park Park a call Retrieve a parked call Callback Handling calls P0937240 Cancel Call Forward Chapter Forward your callsCall Forward Change the automatic Call Forward settings Change the delay before a call is forwardedOverride Call Forward Change Call Forward no answer Call Forward and voice mail Line Redirection Allow a telephone to redirect calls How Line Redirection is different from Call ForwardTurn on Line Redirection Cancel Line Redirection Turn the redirect ring for a telephone on or off Outgoing line you have selected as a destination.You cannot Chapter Communicating in the office Make a page announcementShortcuts Activate and deactivate the Page feature Create page zones Using Page with external equipment MessagesSend a message Cancel a message you have sent Review your messagesReply to a message Remove items from your message list View messages you have sent Answer a Voice Call using Handsfree Answerback Voice CallMake a Voice Call Mute Voice Call tones Cancel Voice Call Deny Voice Call Deny Chapter Track your incoming calls Call LogCall Log options Log a call manually Delete old log itemsView your Call Log View a Call Log item Make a call using Call Log Create a password to your Call LogErase log items Change your Call Log password Delete an assigned passwordProgram a telephone to log calls automatically Line061 Ø227 Track your incoming calls P0937240 Adjust the contrast on the display Chapter Customize your telephoneChange the language on the display Adjust the Ring volume Button InquiryChange the type of ring Programming feature codes Erase a feature button Default button assignments Rules of default button assignment T7316 Button mapping T7316 and T7208 telephone button defaults M7324 Button mapping M7324N telephone button defaults Button assignment on the M7324 telephone T7100 telephone button defaults Move line buttons Restore the messages and calls indication Hide the message or calls indication Customize your telephone P0937240 Chapter Hunt Groups Distribution mode Members of the group Chapter Telephone features Moving telephonesHunt Groups Prevent calls from ringing at your telephone Cancel Do Not Disturb Turn Privacy on or off for a callUse Do Not Disturb Stop calls Handsfree and Mute Create a conference call by releasing privacyMake a call private Answer calls without lifting the handset Mute Handsfree Change a normal call to handsfreeChange a handsfree call to a normal call Handsfree Call Duration Timer Hearing aid compatibilityAccidental disconnect Disconnect supervision Cancel Background Music Background Music Chapter System features Network name displayName and number blocking Use alternate or scheduled services Restriction serviceRinging service Routing service Turn services on and off using feature codes View active services from a two-line display telephone View active services from a one-line display telephone List User passwords Registration passwordLog password Special telephones Hotline Change direct dial telephone assignmentsHotline bypass Make a telephone a hotline telephone Auxiliary ringer Control telephoneSet lock Change Set Lock programming for a telephone Host System dialing signals Prevent a telephone from using LinkLink Pause Pulse or tone dialing Run/StopWait for Dial Tone Access your system from an external location Direct Inward System Access DisaClass of Service COS Pulse dialing for a call Remote access over the public network Class of Service COS passwordsChange your Class of Service Maintain security Voice mail Tones Service provider features Call the number where your calls are forwardedCall Forward Automatic Call Back Automatic Recall Chapter Hospitality Services Hospitality Services HS admin setTypes of telephone set Common set Alarm time AL feature Program the Alarm time featureChange or cancel an Alarm time Hospitality Services admin alarm feature Cancel an alarmTurn off an Alarm Room occupancy Room conditionProgramming the state of a room set Room condition with a Hospitality service admin set Room condition from a room set Hospitality passwords Desk admin passwordRoom condition password Chapter Portable telephone and handset features Portable telephones Portable telephone features Features available to a portable telephones in the system Wireless Portable Language Selection Wireless Call Forward No Answer enhancementDirected Call Pickup Portable telephone and handset features P0937240 Chapter Troubleshooting Alarm codesReport and record alarm codes Test the telephone Test the telephone buttons Test the speaker in the telephone handsetTest the telephone headset Test the telephone speaker Test the power supply to a telephone Troubleshooting P0937240 Appendix a Feature Codes ≤‚⁄ ≤‡ﬂ ≤ﬂ⁄ ≤·⁄ Features sorted by activation code Feature Codes Features sorted by activation code ≤£‚· ≤·‡ Appendix B Common display prompts and error messages You are receiving a call from extension YES no Block Only. Select an outgoing line Symbols IndexNumerics Cancel ClearedLINENAM DND transfer Feature code Use 74 Use Setname Inactive feature Line 061 waiting Line denied 36, 40 Line hung up Line in use No free lines No info to log Redir by Select a line 40 Select line out Select lines Send message? Unequipped line Unknown name Your list full