Chapter Troubleshooting, Alarm codes | Nortel Networks PO937240 02

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Chapter 15

Troubleshooting

This chapter describes alarm codes and how to use them. It also show you how to test your telephone.

Alarm codes

An alarm telephone display shows Business Communications Manager system alarm codes when they occur. The installer assigns alarms to T7316 or M7324(N)two-line display telephones.

Report and record alarm codes

If an alarm message appears on the alarm telephone display:

1Record the alarm number.

2Call your customer service representative and report the alarm code.

Alarm:	61-4-2	Report this alarm and the time it occurred to your installer or
TIME		customer service representative.
TIME

Note: Alarms are also stored in the WinNT Network Event log. For more information, see the Business Communications Manager Programming Operations Guide.

Test the telephone

If you know something is wrong with a button, the speaker, the displays, or some other part of the telephone hardware, you can do a quick test to see which part of the telephone is not functioning properly.

Test the telephone display

To test the telephone display:

1Press ≤°‚ﬁ. The display shows Display test.

2Press TEST.

3Adjust the contrast level for the telephone display so you can clearly see the test results. The contrast level ranges from one to nine. Enter a number to change the contrast or press DOWN and

UP.

Telephone Features Programming Guide

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Nortel Networks PO937240 02 manual Chapter Troubleshooting, Alarm codes, Report and record alarm codes, Test the telephone

Contents

Return Trademarks Copyright 2001 Nortel Networks Contents Chapter Make a call Chapter Time-saving features Chapter Communicating in the office Chapter Hunt Groups Chapter System features 101 Chapter Hospitality Services Appendix a Feature Codes Figures Figures P0937240 Tables Tables P0937240 Before you begin PrefaceText conventions Emergency 911 Dialing Acronyms Related publications Preface P0937240 Telephone types Chapter IntroductionUnified Manager T7100, T7208, T7316, M7324 and M7324N telephones Telephone installation Installing a T7316 telephone North America Mounting a T7316 telephone with a stand on the wall Extension numbers Name a telephone or a line Prime line Line assignmentPrivate line Target line Telephone buttons Telephone buttons Buttons under the display One-line and two-line displays Program buttons Memory buttons Introduction P0937240 Ring types Chapter Answer callsDistinctive Line Ring Call Ringing Line buttons What line indicators meanInformation about a call on the display Call Answering View Call Information for a call on hold Call Information for a specific callView Call Information before or after answering Change which call information appears first Priority CallAnswer calls at a prime telephone Central answering position CAP module Monitor telephones with the CAP module Customize your CAP module Release button Pick up a call ringing at another telephoneDirected Pickup Group Pickup Answer buttons Change a telephone’s pickup groupTrunk Answer Listen to a call as a group Cancel Group Listening Chapter Make a call Messages on page 71 and Turn on Ring Again on Use a line pool to make a call Line pools Select how you dial your calls Program a line pool feature codeStandard dial Automatic dial Pre-dial Receive a busy signal on an internal callPriority Call Program a telephone to make priority calls Turn on Ring Again Ring Again Create a Conference Call Cancel Ring AgainMessage Disconnect one party Put a conference on hold Separate holding of two calls Leave a conference call Split a conference Make a call P0937240 Select a line for Autodial Chapter Time-saving featuresAutodial Use intercom as the line for Autodial Prevent Last Number Redial Last Number RedialSpeed Dial Personal Speed Dial System Speed Dial codes Save a number Saved Number RedialPrevent Saved Number Redial Dial a saved number Hidden number No number saved Use Hold Chapter Handling callsRetrieve a held call Hold automatically Call Queuing Transfer callsHold a call exclusively Transfer external calls Cancel a transfer Camp-on Call Park Retrieve a parked call Park a call Callback Handling calls P0937240 Call Forward Cancel Call ForwardChapter Forward your calls Change the delay before a call is forwarded Change the automatic Call Forward settingsOverride Call Forward Change Call Forward no answer Line Redirection Call Forward and voice mail Turn on Line Redirection Allow a telephone to redirect callsHow Line Redirection is different from Call Forward Turn the redirect ring for a telephone on or off Cancel Line Redirection Outgoing line you have selected as a destination.You cannot Shortcuts Chapter Communicating in the officeMake a page announcement Create page zones Activate and deactivate the Page feature Send a message Using Page with external equipmentMessages Reply to a message Cancel a message you have sentReview your messages Remove items from your message list View messages you have sent Voice Call Answer a Voice Call using Handsfree AnswerbackMake a Voice Call Mute Voice Call tones Voice Call Deny Cancel Voice Call Deny Call Log options Chapter Track your incoming callsCall Log Delete old log items Log a call manuallyView your Call Log View a Call Log item Erase log items Make a call using Call LogCreate a password to your Call Log Program a telephone to log calls automatically Change your Call Log passwordDelete an assigned password Line061 Ø227 Track your incoming calls P0937240 Change the language on the display Adjust the contrast on the displayChapter Customize your telephone Change the type of ring Adjust the Ring volumeButton Inquiry Erase a feature button Programming feature codes Rules of default button assignment Default button assignments T7316 Button mapping M7324 Button mapping T7316 and T7208 telephone button defaults Button assignment on the M7324 telephone M7324N telephone button defaults Move line buttons T7100 telephone button defaults Hide the message or calls indication Restore the messages and calls indication Customize your telephone P0937240 Chapter Hunt Groups Members of the group Distribution mode Moving telephones Chapter Telephone featuresHunt Groups Prevent calls from ringing at your telephone Turn Privacy on or off for a call Cancel Do Not DisturbUse Do Not Disturb Stop calls Create a conference call by releasing privacy Handsfree and MuteMake a call private Answer calls without lifting the handset Change a normal call to handsfree Mute HandsfreeChange a handsfree call to a normal call Handsfree Hearing aid compatibility Call Duration TimerAccidental disconnect Disconnect supervision Background Music Cancel Background Music Name and number blocking Chapter System featuresNetwork name display Restriction service Use alternate or scheduled servicesRinging service Routing service View active services from a two-line display telephone Turn services on and off using feature codes List View active services from a one-line display telephone Registration password User passwordsLog password Special telephones Change direct dial telephone assignments HotlineHotline bypass Make a telephone a hotline telephone Control telephone Auxiliary ringerSet lock Change Set Lock programming for a telephone Prevent a telephone from using Link Host System dialing signalsLink Pause Wait for Dial Tone Pulse or tone dialingRun/Stop Direct Inward System Access Disa Access your system from an external locationClass of Service COS Pulse dialing for a call Class of Service COS passwords Remote access over the public networkChange your Class of Service Maintain security Tones Voice mail Call the number where your calls are forwarded Service provider featuresCall Forward Automatic Call Back Automatic Recall Hospitality Services HS admin set Chapter Hospitality ServicesTypes of telephone set Common set Change or cancel an Alarm time Alarm time AL featureProgram the Alarm time feature Turn off an Alarm Hospitality Services admin alarm featureCancel an alarm Programming the state of a room set Room occupancyRoom condition Room condition from a room set Room condition with a Hospitality service admin set Room condition password Hospitality passwordsDesk admin password Portable telephones Chapter Portable telephone and handset features Features available to a portable telephones in the system Portable telephone features Directed Call Pickup Wireless Portable Language SelectionWireless Call Forward No Answer enhancement Portable telephone and handset features P0937240 Alarm codes Chapter TroubleshootingReport and record alarm codes Test the telephone Test the speaker in the telephone handset Test the telephone buttonsTest the telephone headset Test the telephone speaker Test the power supply to a telephone Troubleshooting P0937240 ≤‚⁄ Appendix a Feature Codes ≤‡ﬂ ≤ﬂ⁄ ≤·⁄ Features sorted by activation code Feature Codes Features sorted by activation code ≤£‚· ≤·‡ You are receiving a call from extension Appendix B Common display prompts and error messages YES no Block Only. Select an outgoing line Numerics SymbolsIndex Cancel ClearedLINENAM DND transfer Feature code Use 74 Use Setname Inactive feature Line 061 waiting Line denied 36, 40 Line hung up Line in use No free lines No info to log Redir by Select a line 40 Select line out Select lines Send message? Unequipped line Unknown name Your list full