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Nortel Networks PO937240 02 manual Call Park

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Page 59

Chapter 5 Handling calls 59

Each telephone in your system can handle one camped call at a time.

221DND CALLBCK

Camp denied

Camp to:

CANCL

Camped: 221

CALLBCK

Line061 hung up

Not in service

CALLBCK

Release a call

The person to whom you redirected a call has Do Not Disturb active on the telephone. The call has come back to you. Press the CALLBCK button or the line button to reconnect to the call. On the T7100 telephone, just pick up the handset.

You have tried to camp an internal call.You can camp external calls only.

Dial the number of the internal telephone to which you want to camp the call.

The telephone to which you camped a call did not answer the call. The call has come back to you. Press CALLBCK or the line button to reconnect to the call. On the T7100 telephone, just pick up the handset.

A call you camped has come back to you, but the caller hung up before you can reconnect.

The telephone to which you have camped a call is out of service or is used for programming. The call has come back to you. Press CALLBCK or the line button to reconnect to the call. On the T7100 telephone, just pick up the handset.

The line that the camped call is on is in use or that line does not appear at your telephone. Release the line or release an internal line.

For other displays, see Appendix B, “Common display prompts and error messages,” on page 137.

Call Park

When you park a call, the system assigns one of 25 codes for the retrieval of the call. These codes include the Call Park prefix, which can be any digit from 1 to 9, and a two-digit call number between 01 and 25. For example, if the Call Park prefix is 1, the first parked call is assigned Call Park retrieval code 101.

The system assigns Call Park codes in sequence, from the lowest to the highest, until all the codes are used. A round-robin method means the use of different of codes ensures a call reaches the right person, especially when more than one incoming call is parked.

The highest call number (the Call Park prefix followed by 25) is used only by analog telephones or devices connected to the system using an ATA2 or an ASM. Analog telephones or devices cannot use the other Call Park codes.

Telephone Features Programming Guide

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Nortel Networks PO937240 02 manual Call Park

Contents

Return Trademarks Copyright 2001 Nortel NetworksContents Chapter Make a call Chapter Time-saving features Chapter Communicating in the office Chapter Hunt Groups Chapter System features 101 Chapter Hospitality Services Appendix a Feature Codes Figures Figures P0937240 Tables Tables P0937240 Emergency 911 Dialing PrefaceBefore you begin Text conventionsAcronyms Related publications Preface P0937240 Telephone types Chapter IntroductionUnified Manager T7100, T7208, T7316, M7324 and M7324N telephones Telephone installationInstalling a T7316 telephone North America Mounting a T7316 telephone with a stand on the wall Extension numbers Name a telephone or a lineTarget line Line assignmentPrime line Private lineTelephone buttons Telephone buttonsButtons under the display One-line and two-line displaysProgram buttons Memory buttonsIntroduction P0937240 Call Ringing Chapter Answer callsRing types Distinctive Line RingCall Answering What line indicators meanLine buttons Information about a call on the displayView Call Information for a call on hold Call Information for a specific callView Call Information before or after answering Change which call information appears first Priority CallAnswer calls at a prime telephone Central answering position CAP module Monitor telephones with the CAP module Customize your CAP moduleGroup Pickup Pick up a call ringing at another telephoneRelease button Directed PickupAnswer buttons Change a telephone’s pickup groupTrunk Answer Listen to a call as a group Cancel Group Listening Chapter Make a call Messages on page 71 and Turn on Ring Again on Use a line pool to make a call Line poolsAutomatic dial Program a line pool feature codeSelect how you dial your calls Standard dialProgram a telephone to make priority calls Receive a busy signal on an internal callPre-dial Priority CallTurn on Ring Again Ring AgainDisconnect one party Cancel Ring AgainCreate a Conference Call MessagePut a conference on hold Separate holding of two callsLeave a conference call Split a conferenceMake a call P0937240 Select a line for Autodial Chapter Time-saving featuresAutodial Use intercom as the line for Autodial Prevent Last Number Redial Last Number RedialSpeed Dial Personal Speed Dial System Speed Dial codesDial a saved number Saved Number RedialSave a number Prevent Saved Number RedialHidden number No number saved Hold automatically Chapter Handling callsUse Hold Retrieve a held callCall Queuing Transfer callsHold a call exclusively Transfer external calls Cancel a transferCamp-on Call Park Retrieve a parked call Park a callCallback Handling calls P0937240 Call Forward Cancel Call ForwardChapter Forward your calls Change Call Forward no answer Change the automatic Call Forward settingsChange the delay before a call is forwarded Override Call ForwardLine Redirection Call Forward and voice mailTurn on Line Redirection Allow a telephone to redirect callsHow Line Redirection is different from Call Forward Turn the redirect ring for a telephone on or off Cancel Line RedirectionOutgoing line you have selected as a destination.You cannot Shortcuts Chapter Communicating in the officeMake a page announcement Create page zones Activate and deactivate the Page featureSend a message Using Page with external equipmentMessages Reply to a message Cancel a message you have sentReview your messages Remove items from your message list View messages you have sent Mute Voice Call tones Answer a Voice Call using Handsfree AnswerbackVoice Call Make a Voice CallVoice Call Deny Cancel Voice Call DenyCall Log options Chapter Track your incoming callsCall Log View a Call Log item Log a call manuallyDelete old log items View your Call LogErase log items Make a call using Call LogCreate a password to your Call Log Program a telephone to log calls automatically Change your Call Log passwordDelete an assigned password Line061 Ø227 Track your incoming calls P0937240 Change the language on the display Adjust the contrast on the displayChapter Customize your telephone Change the type of ring Adjust the Ring volumeButton Inquiry Erase a feature button Programming feature codesRules of default button assignment Default button assignmentsT7316 Button mapping M7324 Button mapping T7316 and T7208 telephone button defaultsButton assignment on the M7324 telephone M7324N telephone button defaultsMove line buttons T7100 telephone button defaultsHide the message or calls indication Restore the messages and calls indicationCustomize your telephone P0937240 Chapter Hunt Groups Members of the group Distribution modePrevent calls from ringing at your telephone Chapter Telephone featuresMoving telephones Hunt GroupsStop calls Cancel Do Not DisturbTurn Privacy on or off for a call Use Do Not DisturbAnswer calls without lifting the handset Handsfree and MuteCreate a conference call by releasing privacy Make a call privateHandsfree Mute HandsfreeChange a normal call to handsfree Change a handsfree call to a normal callDisconnect supervision Call Duration TimerHearing aid compatibility Accidental disconnectBackground Music Cancel Background MusicName and number blocking Chapter System featuresNetwork name display Routing service Use alternate or scheduled servicesRestriction service Ringing serviceView active services from a two-line display telephone Turn services on and off using feature codesList View active services from a one-line display telephoneSpecial telephones User passwordsRegistration password Log passwordMake a telephone a hotline telephone HotlineChange direct dial telephone assignments Hotline bypassChange Set Lock programming for a telephone Auxiliary ringerControl telephone Set lockPause Host System dialing signalsPrevent a telephone from using Link LinkWait for Dial Tone Pulse or tone dialingRun/Stop Pulse dialing for a call Access your system from an external locationDirect Inward System Access Disa Class of Service COSMaintain security Remote access over the public networkClass of Service COS passwords Change your Class of ServiceTones Voice mailAutomatic Call Back Service provider featuresCall the number where your calls are forwarded Call ForwardAutomatic Recall Common set Chapter Hospitality ServicesHospitality Services HS admin set Types of telephone setChange or cancel an Alarm time Alarm time AL featureProgram the Alarm time feature Turn off an Alarm Hospitality Services admin alarm featureCancel an alarm Programming the state of a room set Room occupancyRoom condition Room condition from a room set Room condition with a Hospitality service admin setRoom condition password Hospitality passwordsDesk admin password Portable telephones Chapter Portable telephone and handset featuresFeatures available to a portable telephones in the system Portable telephone featuresDirected Call Pickup Wireless Portable Language SelectionWireless Call Forward No Answer enhancement Portable telephone and handset features P0937240 Test the telephone Chapter TroubleshootingAlarm codes Report and record alarm codesTest the telephone speaker Test the telephone buttonsTest the speaker in the telephone handset Test the telephone headsetTest the power supply to a telephone Troubleshooting P0937240 ≤‚⁄ Appendix a Feature Codes≤‡ﬂ ≤ﬂ⁄ ≤·⁄ Features sorted by activation code Feature Codes Features sorted by activation code ≤£‚· ≤·‡ You are receiving a call from extension Appendix B Common display prompts and error messagesYES no Block Only. Select an outgoing line Numerics SymbolsIndex Cancel ClearedLINENAM DND transfer Feature code Use 74 Use Setname Inactive feature Line 061 waiting Line denied 36, 40 Line hung up Line in use No free lines No info to log Redir by Select a line 40 Select line out Select lines Send message? Unequipped line Unknown name Your list full