If Your Machine Does Not Operate As You Want | Ricoh Type 480

8. Troubleshooting

This section contains advice on what to do if you have problems scanning an original, or if the network delivery scanner or e-mail function does not work. Various messages that may appear on the control panel or client computer are listed, along with causes and solutions.

If Your Machine Does Not Operate As You Want

When Scanning Is Not Performed as Expected

Problems	Causes and solutions

The scanned image is	The exposure glass or reflector is dirty. Clean these parts. See
dirty.	“Maintaining Your Machine”, General Settings Guide.

The image is distorted or	• The original was moved during scanning. Do not move the
out of position.	original during scanning.
	• The original has not been loaded square. Align the original
	with the side guides. See “Placing Originals”, Copy Reference.

The scanned image is up-	The original was placed upside down. Place the original in the cor-
side down.	rect orientation.
	See "Placing Originals", Copy Reference.

No image results from	The original was loaded back-to-front. Load the original with the
scanning.	side you want to scan facing up. See "Placing Originals", Copy Ref-
	erence.

The scanned image con-	If you scan originals using functions other than the network
tains white spaces.	TWAIN scanner function, certain paper size and resolution set-
	tings may produce scanned images that are larger than the speci-
	fied size because of margins being added to the sides. Scanning at
	a higher resolution may reduce the margins.

When the Delivery Function Does Not Work

Problems	Causes and solutions

The delivery scanner func-	• If the network TWAIN scanner screen appears when the ma-
tion screen is not dis-	chine is switched to scanner mode, press [Exit] to switch to the
played.	network delivery scanner screen.
	• If the display does not switch from network TWAIN scanner
	to network delivery scanner, the delivery scanner settings are
	not correct. See p.95 “Initial Scanner Setup”, and then make the
	appropriate settings.

83

Image 91

Ricoh Type 480 appendix If Your Machine Does Not Operate As You Want, When Scanning Is Not Performed as Expected

Contents

Scanner Option Type Page Copy Reference General Settings GuideManuals for This Machine Security Reference Other manuals Manuals for DeskTopBinder Lite Table of Contents Managing Stored Files Specifying Scan SettingsStoring Files Displaying the List of Stored Files Placing Originals 109 Software Supplied on CD-ROM 110 SettingsSpecifications 115 105Page Symbols How to Read This ManualNames of Major Options Page Control Panel Start key Clear/Stop key Mail Network Scanner FTP server Scan to Folder Storing Files StoreThis machine Client computer Delivery server Network Delivery Scanner Network Twain Scanner Quick Install Installing SoftwareTwain Driver Click Twain Driver DeskTopBinderClick DeskTopBinder Lite Press Enter for Login Password User AuthenticationLogin Using the Control Panel Press Enter for Login User Name PressUser Tools / Counter PanelPress User Tools / Counter Press Logout Press Yes Programming E-mail Addresses and Folders Specifying How to Start Scanning Getting Started Preparation for Sending by E-mail Sending Scan Files by E-mail Registration No Mail ScreenManual Input Sending Scan Files by E-mail Press Switch Destination ListPress E-mail Selecting a destination from the list Using a registration number to select a destinationPress Registration No Press Search by Dest. Name Manual entry of an e-mail addressSearching for a destination Destination list Press Manual Input Select the Ldap server Searching for a destination in the Ldap serverPress OK Select a destination Press Exit Press Search Ldap Press Select Server Select a destination Press Exit Exclude Words The names Press Attached File Press File Name Checking selected destinationsSelecting a sender from the list Press Attached File Press File Type Return Receipt are displayed Using a registration number to specify a sender nameSearching for a sender Select the sender To use Return Receipt you must Press User Dest. NamePress Subject / Message Press Subject / Message Press E-mail Message Selecting a message from the listManual entry of a message Press Attach Subject Specify the destination Specify the sender and a subject Simultaneous Storage and Sending by E-mail Press OK Place originals Press Store File Items that can be checked Checking the E-mail Results Preparation for Sending by Scan to Folder Sending Scan Files by Scan to Folder Scan to Folder icon Scan to Folder ScreenEnter Destination Preparation for Sending by Scan to Folder Sending Scan Files by Scan to Folder Press Switch Destination List Press E-mailSpecify the destination folder To select more destination fold- ers, repeat step a Using a registration number to select a destination folderSelecting a destination folder from the list Select the destination folder Enter the user name Enter the password Press OKPress Enter Destination Enter the path for the folder Press FTP Specifying a folder in the FTP serverEnter a server name Enter the password Enter part of the destination folder name Searching for a destination folder in the destination listSelect the client computer that has the destination folder Search by Folder Name Press OK Select a destination folder Press Exit Search by Dest. Name and Search by Folder NameEnter a file name Simultaneous Storage and Sending by Scan to Folder Checking the Scan to Folder Results Storing Files Storing Files Press OK Specify file information Storage ProcedureMake the settings for storing scan files Press Store File Press Store Only Press User Name Specifying file informationSelect the user name Press Password Specifying a passwordSpecifying a file name Display the list of stored files Displaying the List of Stored FilesPress Select Stored File Press Manage / Delete File Keys for searching for files Viewing the ListKeys for changing file information Send Searching for FilesSearching by user name Manage / Delete File Select a file Searching by file nameOn the screen with the list of stored Files, press Search by File Name Checking Stored Files from a Client Computer Viewing a list of stored files using DeskTopBinderTo select multiple files, repeat step B Viewing a list of stored files using Web Image Monitor Press Delete File Managing Stored FilesDeleting Files Changing File Information Press Change File Name Changing the user nameChanging the file name Press Change User Name Press Change Password Changing the password Storing Files Delivering Scan Files Preparation for Delivering Attach Senders Name Return Re- ceipt Attach Subject Switch Destination List/SearchNetwork Delivery Scanner Screen Network delivery scanner icon Press Switch Destination List Press Delivery Server Delivery ProcedureDelivering Scan Files To select more destinations, re- peat step a Searching for a destinationTo select more destinations, re- peat step B Enter the destination Enter part of the destination Name Manual entry of a destinationPress Search Address Book Press Search by Dest. Name Search by Comment Specify the sender sender of the file if necessary Searching for a sender Press the subject Urgent Simultaneous Storage Delivery Press Store File Press UPrev. or TNext to Checking the Status of Delivery Delivering Scan Files Preparation for Using the Network Twain Scanner Using the Network Twain Scanner Function Scanning Originals Editing and printing scan files Using the Network Twain Scanner Function Scan Type Specifying Scan SettingsResolution Press Scan Settings Edit Scan SizeAuto Detect Reference Select Original Orientation or Origi- nal Exit Specifying the Orientation and Output Tray of the OriginalOrientation selection Specifying the Output Tray for the Original Open the Scanner Properties dia- log box For a Network Twain Scanner Make sure Next Original Wait is not selected Scanning Multiple Pages into a Single FilePlace the originals Select Next Original Wait When a Time Limit Is Not Specified for Additional Originals After all originals are scanned Press the # key To scan additional originals, load them Press the program number you want to register ProgramsRegistering a Program Press m Register Press Register Recalling a ProgramPress B Recall Press the number of the program you want to recall Press Change Name Changing the Program Name When the Delivery Function Does Not Work When Scanning Is Not Performed as ExpectedIf Your Machine Does Not Operate As You Want Stored Files Cannot Be Edited When Stored Files Cannot Be AccessedNetwork Cannot Be Browsed When Sending a Scan File Twain Driver Cannot Be Started List...Please Operations are not possible when messages appear When an Error Message Appears on the Control Panel When a Message Is Displayed Connection with Ldap server has Exceeded max. number of alphanumeric Memory is full. Cannot scan. Selected files contain files that Specified group contains some Another user is already logged When an Error Message Appears on the Client Computer Mode Troubleshooting Scan Settings Scanner Features Send Settings Destination List SettingsAdministrator Tools Change the setting Adjusting Scanner Features Next Original Wait at Off SettingsScan Settings Default Scan Settings Enter the original size with the number keys Change Initial ModePress Custom Size on the Scan Size Setting screen Selecting a custom size Press Auto Detect Automatically Detecting the Vertical Measurement Length Send Settings Destination List Settings Print Scanner Journal File Type PriorityCompression Black & White Print & Delete Scanner Journal Store File Priority Administrator ToolsMail Information Language Menu Protect 104 Appendix Relationship between Resolution and original size 106 107 When Using as a Network Twain Scanner Deg Placing Originals System requirements Software Supplied on CD-ROMTable of files File storage folder Software installed with DeskTopBinder Transmission Specifications for Transmission/Store/Delivery FunctionsMail Simultaneous Transmission Scan to Folder Network delivery scanner function Specifications Index 117 118 Means Power ON. c means Stand by EN USA B765-8707