Troubleshooting
When Stored Files Cannot Be Accessed
Problems | Causes and solutions |
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The stored file is locked | The file, which is password protected, is locked because the pass- |
and is not accessible. | word was incorrectly entered ten times. Consult the network ad- |
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Network Cannot Be Browsed When Sending a Scan File
Problems | Causes and solutions | ||
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The network cannot be | The following machine settings may not be correct: | ||
browsed when specifying | • | IP address | |
the destination folder. | |||
• | subnet mask | ||
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| Check the settings. | ||
| See "Connection and Setup", Network Guide. | ||
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The TWAIN Driver Cannot Be Started
Problems | Causes and solutions |
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The Scanner Properties di- | Advanced encryption has been specified in the extended security |
alog box cannot be dis- | setting. For details about the extended security setting, consult an |
played. | administrator. |
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| Stored Files Cannot Be Edited | ||
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| Problems | Causes and solutions |
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| Stored files cannot be de- | Limits have been imposed using the available extended security |
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| leted. File names and pass- | function. Consult the user administrator. |
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| words cannot be changed. |
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| Files cannot be redeliv- |
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| ered. |
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| The Network Delivery Function Cannot Be Used | |
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| Problems | Causes and solutions |
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| The network delivery | The delivery software may be an old version or a security setting |
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| function cannot be used. | may be specified. Consult the machine administrator. |
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