Troubleshooting
When a Message Is Displayed
When an Error Message Appears on the Control Panel
Note
❒If an error message that is not included in this section appears, turn off the main power switch of the machine, and then turn it on again. If the message still appears, note the content of the message and the error number (if dis- played), and contact your service representative. For information about how to turn off the main power switch, see General Settings Guide.
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Message | Causes and solutions | |
|
| |
Authentication has failed. | The entered login user name or login | |
| password is incorrect. Check the | |
| login user name and login password. | |
| The machine is unable to authenti- | |
| cate. Consult an administrator. | |
|
| |
Authentication with the destination | • Check that the user name and | |
has failed. Check settings. To check | password are correct. | |
the current status, press [Scanned | Note | |
Files Status]. | ||
❒ A password of 64 or more | ||
| ||
| characters may not be recog- | |
| nized. | |
| • Check that the ID and password | |
| for the destination folder are cor- | |
| rect. | |
|
| |
Cannot cancel sending certain file(s). | Only files in waiting can be canceled. | |
To confirm the result, check [Scanned | Files with a delivery status of suc- | |
Files Status]. | cessful or other result cannot be can- | |
| celed. | |
|
| |
Cannot find the specified path. Please | Check whether the computer name | |
check the settings. | and the folder name for the destina- | |
| tion are correct. | |
|
| |
Cannot log in with the entered user | Make settings correctly for the user | |
name or password. | name and password for authentica- | |
| tion. | |
|
| |
Cannot send scanned data. Exceeded | For details about the maximum | |
max. number of files. Unable to cap- | number of files that can be stored, | |
ture files. | see p.114 “Store”. Reduce the | |
| number of stored files for transmis- | |
| sion or delete unnecessary stored | |
| files. | |
|
| |
Captured file exceeded max. number of | For details about the maximum | |
pages per file. Cannot send the | number of pages per file that can be | |
scanned data. | stored, see p.114 “Store”. Reduce the | |
| number of pages in the file, and then | |
| resend it. | |
|
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