Toshiba VP 300 1UNDERSTANDING the Custom Prompt Table, Custom Error Prompts, Custom MWN Prompts

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7.1UNDERSTANDING THE CUSTOM PROMPT TABLE

The Tbshiba VP System has the flexibility to enable companies to create two types of custom recorded greetings for callers:

lCustom Error Prompts

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lCustom Message Waiting Notification (MWN) Prompt

The CUSTOM PROh4PT Table contains the number of the mailbmces containing all custom

prompts. For details about these applications, refer to the Fi Descripr&z manual -

CUSTOMIZATION.

w Custom Error Prompts

When a caller dials a non-existent or blocked number, the Toshiba VP System prompts ‘Emsion XXX does not @rt. w You can record custom prompts so callers may hear special dialing instructions rather than the standard system prompt.

Two circumstances cause a caller to receive the standard prompt:

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Numbers without a valid first digit (either the first digit is not defined at all in the USER Table or an incorrect number of digits was entered).

Extensions blocked through the Incoming Call Restriction, Call Blocking feature. ~I

In addition, a custom prompt can be played if an entry is made to the “Nonexistent Extension Mailbox” field of the CUSTOM PROMPT Table. In that case, the greeting for that mailbox is played whenever an extension that is not defined as a mailbox in the USER Table is entered.

The Next Mailbox feature may be used with Custom Error Prompts A Next Mailbox enables the Toshiba VP System to automatically send callers to another mailbox or extension after

they have listened to the Custom Error Prompt. The Next Mailbox can give further information, or send the call to an actual extension, such as the operator.

Custom Error Prompts may be interrupted by pressing any key on a DTMF producing keypad. If it is desired that Custom Error Prompts not be interruptible, COS Attribute 59 must be assigned to the mailbox containing the prompt. Refer to COS Table, Attribute 59 - GREETING ON THIS MAILBOX MAY NOT BE INTERRUPTED, in this manual.

nCustom MWN Prompts

A Custom Message Waiting Notification Prompt can be played when MWN calls a mailbox associated with an extension that does not prcduce DTMF tones. The mailbox containing the prompt is contained in the CUSTOM PROMPT Table.

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