Toshiba VP 300 manual Checking the Ctass of Service, Checking the Schedule and Information Tables

UNDEMANDING CONFIGUFIATION l-9

USER Table also allows for digit translation. For mple, a caller may enter mailbox number q q a, and the T-h&a VP System may dial extension 2345.

When a mailbox is not associated with an extension (nothing to callh it is a Mailbox-Only. The extension entq in the USER Table is “W for %o extension.”

n Checking the Ctass of Service

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The Tmhiba VP System looks at the Class of Service (COS) for the mailbox called to* determine how to handle the call. The attributes assigned to the COS determine how the lnailbox behaves.

- D Checking the SCHEDULE and INFORMATION Tables

A SCHEDULE Table is asaciakd with every COS. The SCHEDULE Table number is the sme as the COS number. The Toshiba VP System refers to the SCHEDULE Table to determine the time of&y and day of week. For that time and day, the appropriate INFORMATION Table is used. Each INFORMATION Table contains information such as the intercept position, number of ringbacks before treating the call as not answered, and number

of times to retry if the extension is busy. The HOLIDAY Table can be used to direct pe - T~hiba W System to an INFORMATION Table that contains a special holiday ompany greeting for dates defmed in the HOLIDAY Table.

&a mailbox number is entered by a caller, the Tmhiba VP System checks the CO!j, SCHEDULE, and INFORMATION Tables for that mailbox. When not specified, the Tahiba

VP System uses the value from the currently used Port INFORhWTION TabYe. For example, if an intercept position is not specified for a ma.iIboq the TM&a VP System uses the intercept position configured for the answering port.

Determining the Configuration

. Use the Toshiba VP System Configuration Package at the end of this chaiter to collect and - structure information for completing the database. The forms in the package mver the various aspects of Toshiba VP System configuration. Dmw a diagram showing how ports should answer, which employees receive calls, and what type of information is offered to callers. Use the diagram in Figure l-l as a starting point. Configure ports and then mailboxes. Enumerate the different

types of mailboxes needed. Refer to the individual table chapters in this manual for detailed -.+ -infmti(-jn.