Toshiba VP 300 Times to Retry on Busy, maximum value Conslderatlons, USE Alternate Transfer Codes

INFORMATlON	Tat&	13-15
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DefinMon:

Consfderatlons:

When confIgured with Atlribute 47:

Number of times the phone rings and the Message Waiting prompt is spoken, simultaneously.

The initial delay before the prompt is spoken is 2 seconds, The .. approximate time it takes for the prompt to speak is 7 seconds, depending upon what is spoken. The prompt is “There me x messages

fix (nameorertensionrurmber)” followed by %a&. ” or .!Hease enta

your sezwity code. m The appraximate time it takes for one phone

ring is 4 seconds, depend@ upon the phone system. *

As the phone is ringing, the prompt is playing. This means a person hears the prompt wherever it is playing when they answer a notification calL After the security code is entered, the-number of

mesagesinthemailbaxisstated FemweLkwiprionmanual- CUSTOMIZATlON, Message Waiting Notifiition..

9TIMES TO RETRY ON BUSY

(Often uSed in conjunction with FIFO Queuing, Index 21.)

Definition:

Usage:

Example:

Number of times the system tries to mnnect to an extension associated with this ma&x when the line is busy.

Continue trying a busy extension or hunt group several times in case the line becomes free. Usually done for often+usy extensions with short hold times or hunt groups with several agents.

Determines the amount of time a caller waits before the Toshiba VP System returns, gives the status, and plays the greeting. Refer to the Femure Dedption manual - FIFO QUEUING,.,for information.

Upon receiving a busy tone, the l’bshiba VP System makes successive calls to the busy extension until the number of retry times is reached, the extension answers, or ringback is encountered. Upon reaching the configured number of retries, the Toshiba VP System returns to the caller and informs the extension is busy.

Retry an Order Entry department or distribution group if all lines are busy. This offers more chance of reaching a live person before taking a message.

To Configure:	The	default	value	is “0”	(do not retry).	Enter any number	between
	1 and 20 (maximum value).
Conslderatlons:	The	time it takes to retry depends upon				the phone system.
10 USE ALTERNATE TRANSFER CODES
Definition:	The	Alternate Transfer			Codes are used when transferring		callers to
	mailboxes requiring different transfer codes than normally used.
Usage:	Used when		transferring		a call to an extension over the network,
	across TIE lines or to some attendant positions.
Examples:	l	The attendant		console may require		different transfer	codes than

regular extensions.