26AUTO TRANSFER Definttlon:

TO ASSISTANCE

After reaching an unavailable extension, callers are automaticaIl; transferred to assistance. If Personal Ass&tan= (PA) is defined, callers are transferred to that extensior~ If PA is not defined, callers are transferred to the intercept position defined for the mailbo*, portortrunk.

usage:

Example:

Assures callers are answered by a person rather than lkng a&d to leave a message or dial another extension for assktance. -

If the pemmal asistant is unavailable or not defined, callers are automatically transferred to the intercept extension defined in the INFORMATION Table of the mailbox or por&unk.

When a caller reaches an unavailable mailbox confiied with Auto-Transfer, the Toshiba VP System prompts to the caller:

“(hame) does not arswz pleare wait for~nal

assistance” The

caller is automatically transferred to the personal assistant. The option to leave a message is not offered.

If the personal as&ant is available, the Toshiba VP System prompts to the ass&ant: “Connecting forwatdedcai2,(ham) is[unuvailab&]” and corm& the cak

If the personal asistant is unavailable, the Toshiba VP System re-connects to the caller and prompts “Personal A&i-tame is u~~ailoblle. Pkizse stay on the he for the operoo~ ” me caller is transferred to the intercept mailbox defined in the maiIbox or port/trunk INFORMATION Table.

If Auto-llansfer to assisumca is enabled but a PA extension is not defined, the prompt says “(IUD?@does not answec please stay on the line for the opaator: ” The caller is automatically transferred to the intercept mailbox defmed in the mailbox or port/trunk INFORMATION Table. The transfer is the same as if the caller dialed jijJ for the intercept extension.

To Configure:

ConsJderaUons:

D’ If Indexes 24 and/or 27 are defined as well as Index 26, the prompts are different.

When this Index is set to YES in both the mailbox and port INFORMATION Tables, callers are automatically transferred to assistance after the Tbshiba VP System has determined that the originally called party is unavailable. If PA is also configured, the call is transferred to that extension rather than the intercept extension.

b WARNING 4 Auto-Transfer is only activated for those time periods where Index 26 is defmed as YES for both the mailbox and port/trunk.

If the called mailbox has a greeting ON, it is played and the caller is not transferred to assistance. However, if the called maiIbox has

Page 190
Image 190
Toshiba VP 300S manual Hame does not arswz pleare wait for~nal