Toshiba VP 300S manual ‘X$whzgf-M call, nam isiuwmi&bkJ and connects

13-22Configuration Mand

		-
Usage:	The PA feature is used in speciaI cases where it is important for
	callers to receive special attention if the extension they calkd was
	unavailable. Thisismostoftennsedforerecut+sorsmaIlACD
	groups
	A feature of PA is to automatica& announce to the personal
	assistant, where the call is coming from and why (ring-neanswer or
	busy). This enables the personal asistanttocustomizehowthecall
	is answered. This is automati no further c&ignration ~~w@R~zL
	If the personal assistmt is available, the Toshiba VP System prompts
	‘X$whzgf-M call, (nam) is[iuwmi&bkJ” and connects the
Example:	After a caller reaches an unavailable extension the Toshiba VP
	System prompts y(~) d&3 nat wawzpkawleaveaphzte
	messogtatthetovrtordiollmothvatatdon	nwnberwdialtaofov

psshnalczsrdsrmKlc”Ifthecallerdials~theyaretransferredtothe PA extension.

If the personal as&ant answers, the Toshiba VP System prompts “. coMeding fmarakd call, (imae) is [unavWJ’* and Connects

the call.

If thepersonalasistantis MM&&Z, the Toshiba VP System

re-connects to the caller and prompts “&xwnalAssistavce is wravailoble,Pleare~aprivottmPssagemthetqnefor(nmne)ordial

zero for the operatur” and waits for a response. If the caller does nothing, the Toshiba VP System takes a message for the person originally called. If the caller dials m the Toshiba VP System transfers the call to the intercept mailbox defmed in the INFORMATION Table for the ma&ax or portkurk

[D If Indexes 26 and/or 27 are defined as well as Index 24, the prompts are different.

To Configure: PA can be configured three ways

•Offer callers the choice of leaving a message or dialing q for personal assistant .

•Autokti&ly transfer callers to personal as&stance. Requires Index 26 in addition to Index 24.

•Offer callers the choice of staying on the line for personaI assistme or pressing B to leave a message. Requires Index 26 and 27 in addition to Indar 24.

Considerations: Requires Personal Assistance.

If the Personal Assistant is unavailable, the caller is transferred to the intercept position defined for the mailbox or port/trunk.

If the PA mailbox has a greeting ON, the prompt does not offer PA to callers. If the caller dials m the caller is transferred to the intercept position.

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