Allied Telesis AT-WA7500, AT-WA7501 manual 248

Chapter 8: Managing, Troubleshooting, and Upgrading Access Points

Table 71. General Troubleshooting (Continued)

Problem/Question	Possible Solution/Answer
You cannot connect to the	1.Verify that you are not using a crossover
access point using a web	cable if connected to a hub or a switch.
browser.	Verify that you are using a crossover
	cable if connected directly to the PC or
	server.
	2.Verify that you did not disable the
	Browser Access field in the Security
	screen.
	3.If you access the Internet through a
	proxy server, be sure you have added the
	IP address of the access point to the
	Exceptions list.
	4.Depending on the security configuration
	of your network, your PC may need to be
	located on the same subnet as the access
	point.
You cannot ping or telnet to	1.You must set an IP address and subnet
an access point.	mask using a communications program
	before you can remotely connect to the
	access point.
	2.Verify that you did not disable the Telnet
	Access field in the Security screen.
	3.The access point may have lost its files.
	For help, see “Recovering a Failed
	Access Point” on page 258.
The Ping Utility screen	The web browser you are using does not
does not appear when you	have Java support. Allied Telesyn
click a MAC address or an	recommends that you use Internet
IP address in the AP	Explorer v3.0 (or later) or Netscape
Connections screen.	Communicator v4.0 (or later).
You cannot connect to the	Verify that you did not disable the SNMP
access point using	Access field in the Security screen.
MobileLAN manager or
another SNMP
management station.

248