Chapter 8: Managing, Troubleshooting, and Upgrading Access Points

Table 71. General Troubleshooting (Continued)

Problem/Question

Possible Solution/Answer

 

 

 

 

You need to verify the

You cannot verify the WEP keys. The

static WEP keys.

keys are encrypted after you enter them

 

and are never displayed again. You may

 

need to reconfigure your access points

 

and end devices to reset the WEP keys.

 

 

The filters are not filtering

Check all of your filter settings. Conflicts

properly.

may exist between the various filters.

 

 

You need to confirm which

To verify that a WAP is communicating

master radio a WAP is

with a particular radio, view the AP

connected to.

Connections screen for the access point.

 

Click Maintenance > AP Connections.

 

 

The throughput seems

ˆ Verify that your antennas are well

slow.

placed and that metal or other

 

obstacles do not block them.

 

ˆ You may want to add a second access

 

point and implement roaming if you

 

move the antenna closer to the device

 

and throughput increases.

 

ˆ You may be able to set filters to

 

eliminate Ethernet traffic on the

 

wireless network. For help, see

 

“Configuring IP Tunnel Filters” on

 

page 150.

 

 

The radio coverage is less

Verify that the antennas or antenna cables

than you expected it to be.

are plugged into the correct connectors by

 

reading the label on the access point.

 

 

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