AT&T 2.1.1 manual Unable to login to the Voice Mail Service

Configuration Testing and Troubleshooting

Trouble Indication

Users’ messages appear to be truncated. System terminates recording of name or greeting and message before user is finished.

Unable to login to the Voice Mail Service.

Unable to leave messages.

Occasional busy signals received when attempting to call into the Voice Mail Service.

User Response

A portion of the speech in the message being spoken by the user is simulating a touch tone. The false touch tone stops the recording which is in progress.

If recording of a name or greeting still causes a problem after several attempts, try using a different telephone or have someone else record the user’s name or greeting.

Verify that the individual logging in is registered on the system.

Check to see if the password being used is correct. If the password is incorrect, determine whether the user has been denied access (System Manager changed password) before allowing access.

Check to see if there is space available in the user’s mailbox. If not, have the user clean up the mailbox.

Also check to see if there is space available on the disk. Run the Space Usage Report and page down to the last page to determine the space left on the disk.

Maintenance is in the process of diagnosing equipment or all lines are currently in use. Please wait.

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