AT&T 2.1.1 manual Trouble Indication, Stop and restart the voice system

Configuration Testing and Troubleshooting

Trouble Indication

Indication that maximum simultaneous ports exceed the number of ports available when changing the outcalling parameters.

Many subscribers get messages about multiple logins to their mailboxes.

System is not performing call transfers properly.

User Response

Check that the total number of Voice Mail, Call Answer, and Automated Attendant ports is greater than or equal to the number of simultaneous ports requested. If not, lower the number of simultaneous ports.

During system startup, this may occur if ports are still being initialized. Wait a few minutes and try again.

Stop and restart the voice system.

Check to see if the user is transferring to a valid extension. Make sure the person being transferred to is registered on the system. If not, check to see whether the system is administered to allow transfers to non-registered numbers.

If the problem regards transferring to an operator, check to see if an operator has been defined on the system.

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