AT&T 2.1.1 manual Outcalls not being made reliably, User Response

Configuration Testing and Troubleshooting

Trouble Indication

Problems with Touch-Tone recognition

Constantly receiving a busy signal when attempting to call into the Voice Mail Service.

Service hour administration does not work properly.

Outcalls not being made reliably.

User Response

Change all switches on SW1.1 on IVP4 boards to the opposite state. (See Chapter 2 of this guide.)

The switch interface software is not loaded or is incorrectly loaded.

The second serial port is not disabled.

For systems that use DCP, the DCP board in the system module or the digital ports board in the switch maybe bad.

The system date or time has been changed.

Use the date command to verify and if necessary correct the system date and time. Then reset the voice system by stopping and restarting it.

The system date or time has been changed.

Outcalls will work properly for messages left after the date or time change. Outcalls for messages left before the date or time change have the previous time stamp and may not work properly.

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