AT&T 2.1.1 manual User Response, Message Waiting Lamp will not turn on or off

Configuration Testing and Troubleshooting

Trouble Indication

During installation of the AUDIX Voice Power package, you are prompted for a login for the voice administrator; however, one has not been created.

Message Waiting Lamp will not turn on or off.

Messages cannot be left because mailboxes are full.

Incoming Fax calls are not being transferred to the Fax extension.

User Response

Stop the installation process by pressing

(Delete) and create a login for the voice administrator.

Check the PBX administration of the Message Waiting Lamp for that extension to verify that it was enabled. Also, make sure the Message Waiting Lamp fields in the System Parameter Administration form are correctly filled in.

For telephone systems that use DCP, also check that Call Answer, Voice Mail, or Automated Attendant service has been assigned to channel 0 and that channel 0 is in the INSERV state.

Message Space Usage reports should be performed regularly. Check for subscribers who are approaching or exceeding the message space limit. Have subscribers delete old messages regularly. Also, make sure the Message Drop Service is checked and cleared on a regular basis.

Check to see if the Fax number is defined.

Check to see if the calling machine is an autodial model that generates the CNG tone.

(continued)

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