Avaya NN44400-710 manual Defining the DSN Ccmm, Select the CCMM\CacheODBCSoftware folder

Expert reports

Procedure steps

Step Action

1Insert the DVD in your DVD drive.

2Select the CCMM\CacheODBCSoftware folder.

3Double-click the ODBCDriver.exe file.

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Defining the DSN (CCMM)

To access the Contact Center Multimedia database from a report writer application, you must install the Caché ODBC driver and define the DSN.

Procedure steps

Step	Action
1	From the Windows Start menu, choose Administrative Tools.
2	Start the Data Source (ODBC) application.
3	Click the System DSN tab.
4	Click Add.
5	Select Intersystems ODBC.
6	Click Finish.
7	Enter information into the following boxes:
	Name: The name for the data source. For example, CCMM_47.10.25.3_DSN.
	Description: (Optional) Additional information about the data source.
	Host: Enter the IP address or computer name of the Contact Center Multimedia server.
	Port: Leave at the default (1972).
	Cache Namespace: MULTIMEDIA
8	In the User Name box, type mmExternal.
9	In the Password box, type mmExt.
10	Click Test Connection.
11	Click OK.
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NN44400-710 Contact Center Performance Management 12 November 2010 103